Strategic Account Executive

About Kustomer: Kustomer is the industry-leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no-code configuration, and a connected data platform, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service across any channel. Backed by top VCs, we are expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.

About the Role: Are you passionate about closing strategic AI enterprise deals? We're looking for a proven Strategic Account Executive to be a key member of our Enterprise Sales team and grow Kustomer exponentially. You'll partner across the marketing and partnerships organizations to build a book of business with customers in our Strategic sector and play a key role in driving Kustomer's sales initiatives.

You'll be responsible for:

• Working with the sales leadership team to execute on quarterly/annual sales goals
• Consistently meet both AI and Platform sales quotas and drive the sales process forward for the business
• Driving acquisition of new clients through the full sales life cycle for Kustomer
• Successfully deliver our AI value proposition, product demonstration and core values
• Represent Kustomer as an industry thought leader in the market
• Maintaining an understanding of the competitive market space to effectively position Kustomer
• Attending industry events and growing Kustomer's presence within the market
• Coordinating closely with our customer experience team to ensure seamless onboarding for clients

Your qualifications:

• 7+ years of quota ($1.3M +) carrying sales experience targeting customers with 1,000-2,500+ employees
• Sold AI solutions to Enterprise accounts with complex sales cycles
• Proven track record of consistently exceeding sales quotas
• Experience working at early stage growth startups
• Experience and technical savvy to conduct own demos as needed
• AI forward mindset both experience selling AI features and utilizing AI tooling to improve processes
• Experience selling to the CX buyer persona (preferred)
• Sold a SaaS CRM solution in the past (preferred)

Benefits:

• Competitive salaries and stock options
• 100% healthcare coverage
• 401K match
• WiFi and Mobile reimbursement
• Generous vacation policy