Sr. Subrogation SME

Shift is the leading AI platform for insurance. Shift combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk - driving operational efficiency, exceptional customer experiences and measurable business impact. Trusted by the world's leading insurers, Shift delivers AI when and where it matters most, at scale and with proven results.

Our culture is built on innovation, trust, and a drive to transform the insurance industry through our SaaS platform. We come from more than 50 different countries and cultures and together we are creating the future of insurance.

You will leverage deep knowledge of claims subrogation and recovery to shape and accelerate Shift’s subrogation detection and automation solution. In a highly collaborative role, you will identify and prioritize subrogation business needs across carriers (personal and commercial lines) and drive go-to-market strategy, execution, demos, and enablement.

Key responsibilities Strategy & market definition

• Identify and prioritize high impact subrogation detection and automation use cases across lines (auto, property, workers’ compensation) and states.
• Define a long-term product and business vision that justifies carrier investment in automation and analytics.
• Help segment the market with relevant business variables (LOB, claim volume, state law/regulatory differences).
• Collaborate with Product, Product Marketing, and Solutions Consulting to translate market segmentation into targeted offerings and client use cases.

Go-to-market execution & client engagement

• Support in developing discovery frameworks and lead/substantively contribute to client discovery workshops.
• Partner with Sales and Customer Success to present the subrogation automation vision to Heads/Chiefs of Claims and other executives.
• Define client success metrics, KPIs, and business case templates to quantify ROI and track adoption.

Demo & enablement

• Define priority demo scenarios and state/product specific use cases with GTM and product teams.
• Work with Solutions Consulting, Data Science, and engineering to build demo content, realistic data scenarios, and talk tracks that show business impact.
• Create training materials, run enablement sessions, and coach internal teams on positioning and use case storytelling.

What we’re looking for

• 10+ years’ experience working at or closely with insurance claims organizations with a strong focus on subrogation/recovery.
• Hands on knowledge across personal and commercial lines, with emphasis on auto, property, and workers’ compensation.
• Deep understanding of the US insurance ecosystem claims workflows, and state level legal/regulatory nuances affecting subrogation.
• Excellent communicator: able to make complex concepts simple and tailor messaging to technical and executive audiences.
• Proven ability to manage multiple projects and stakeholders concurrently and deliver recommendations that drive product and commercial decisions.
• Willingness to travel to client sites as needed (specify % if required)

Nice to have

• Experience with claims automation platforms, analytics, or AI-driven detection tools.
• Prior experience in presales, product marketing, or solutions consulting roles.
• Familiarity with KPI frameworks and building business cases for technology investments.