Senior Technical Account Manager (EMEA) @ Docker

About Docker

At Docker, we make app development easier so developers can focus on what matters. Our remote-first team spans the globe, united by a passion for innovation and great developer experiences. With over 20 million monthly users and 20 billion image pulls, Docker is the #1 tool for building, sharing, and running apps—trusted by startups and Fortune 100s alike. We’re growing fast and just getting started. Come join us for a whale of a ride!

Job Summary

As a Senior Technical Account Manager, you will serve as a critical strategic partner and trusted advisor for our most complex and high-value customers. You will not only ensure their success with the Docker platform but also architect and drive their long-term digital transformation strategies in partnership with their leadership. You'll be the expert who shapes the future of their technical success by translating their business goals into impactful, long-term technical roadmaps.

Responsibilities

• Lead the strategic vision for multiple high-value enterprise accounts, driving adoption and expansion by aligning Docker's capabilities with their long-term business objectives.
• Act as the voice of the customer for the product and engineering teams, synthesizing and prioritizing feedback from multiple accounts to directly influence the Docker product roadmap.
• Conduct platform health assessments and maturity reviews, delivering best practices across Dockerfiles, images, CI/CD, registry strategy, and secure software supply chain governance.
• Guide customers on AI-assisted development workflows and operational governance, connecting Docker's AI capabilities to their broader platform strategy.
• Architect and execute complex adoption plans that address critical technical and business challenges.
• Lead and facilitate Strategic Business Reviews, presenting a comprehensive view of the customer's technical journey and demonstrating the strategic value and ROI of their partnership with Docker to senior leadership.
• Mentor and guide junior TAMs, sharing best practices and contributing to the development of the broader Technical Account Management team.

Qualifications

• 4+ years of experience in a customer-facing technical role (e.g., Senior TAM, Principal Solutions Architect, DevOps Consultant), with a demonstrated track record of managing and expanding high-value enterprise accounts.
• Deep, hands-on expertise in containerization, CI/CD, infrastructure-as-code, and the broader cloud-native ecosystem.
• Proven ability to lead and orchestrate technical strategy for multiple, complex accounts, proactively identifying and resolving systemic issues before they become critical.
• Exceptional executive presence and communication skills, with a track record of building trusted relationships with C-level and VP-level stakeholders.
• Experience mentoring or leading a team of technical professionals.
• Bonus: Experience building or contributing to a formal TAM program.

What to Expect

First 30 Days

• Complete onboarding and ramp-up training on Docker’s products, tools, and engagement frameworks.
• Shadow experienced TAMs and Solution Engineers on customer calls to learn engagement rhythms.
• Meet your portfolio of customers and understand their environments, goals, and success metrics.
• Build relationships with internal partners including Support, Product, and Sales.
• Review existing customer documentation and success plans to identify initial opportunities for impact.

First 90 Days

• Take ownership of a customer portfolio and begin leading account engagements.
• Conduct your first technical or executive business reviews with guidance from your manager.
• Establish a cadence of customer check-ins, documenting key success milestones and adoption progress.
• Identify at least one process or content improvement that can scale customer engagement or reduce friction.
• Contribute to cross-functional discussions that connect customer insights with product feedback.

One-year Outlook

• Own the full lifecycle for a portfolio of strategic or enterprise customers, delivering measurable improvements in adoption and health scores.
• Build executive relationships and serve as the customer’s voice within Docker.
• Contribute to building the broader TAM engagement model through shared best practices and enablement resources.
• Demonstrate impact through increased customer value realization, renewal success, and platform expansion.
• Mentor new TAMs and participate in developing scalable frameworks for onboarding and customer engagement.

Perks

• Freedom & flexibility; fit your work around your life
• Designated quarterly Whaleness Days plus end of year Whaleness break
• Home office setup; we want you comfortable while you work
• 16 weeks of paid Parental leave
• Technology stipend equivalent to $100 net/month
• PTO plan that encourages you to take time to do the things you enjoy
• Training stipend for conferences, courses and classes
• Equity; we are a growing start-up and want all employees to have a share in the success of the company
• Docker Swag
• Medical benefits, retirement and holidays vary by country
• Remote-first culture, with offices in Seattle and Paris