Senior Sales Engineer, Cognigy

About the Role: As part of the Presales team, you will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value. You will focus on NICE's Customer Service Automation portfolio—including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement.

What You'll Do

• Lead discovery and solutioning calls and technical deep dives to uncover pain points and identify opportunities.
• Deliver customized, high-impact demos and presentations that paint a vision of exceptional customer experience.
• Craft creative, differentiated responses to RFIs and RFPs.
• Design and execute proofs-of-value (POVs) that demonstrate real-world value and accelerate deal velocity.
• Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms.
• Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI.

What You Bring

• 7+ years in a solutions engineering, pre-sales, or sales architecture role engaged in complex enterprise software sales.
• 7+ years of consulting or customer engagement experience, plus 5+ years of contact center experience with deep familiarity of the CCaaS landscape.
• Strong JavaScript programming and scripting skills, along with working knowledge of HTML, CSS, DOM, and browser developer tools.
• Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms.
• Experience with enterprise SaaS architecture, APIs, and integrations.
• Strong business acumen with the ability to connect technology to revenue and profit outcomes.
• Bonus: Bachelor's degree in a related technology field (MBA preferred) and experience with NICE, Cognigy, or comparable CCaaS platforms.

Benefits

• Opportunity to join an ever-growing, market-disrupting global company working in a fast-paced, collaborative environment.
• Endless internal career growth opportunities across multiple roles, disciplines, domains, and locations.
• Fully remote work flexibility within the USA.