Senior Renewals Manager

About the Role: Tines powers some of the world's most important workflows with our intelligent workflow platform that applies AI, automation, and integration. As a Senior Renewals Manager, you will be responsible for managing the entire renewal lifecycle for our customers, playing a critical role in driving retention, reducing churn, and maximizing net revenue retention (NRR) through seamless and strategic renewal processes.

What You'll Do

• Own and manage the complete renewals process for Tines' customer portfolio, ensuring high retention rates and customer satisfaction.
• Proactively identify and engage with accounts approaching renewal, developing strategies to secure renewals and expand usage.
• Develop and execute advanced renewal strategies, including multi-year agreements, complex contract structuring, and negotiation of high-value renewals.
• Collaborate closely with Customer Success Managers and Account Executives to understand customer health and develop tailored renewal strategies.
• Identify upsell and cross-sell opportunities and maintain accurate customer data in our CRM system.

What You Bring

• 7+ years of experience in renewals, account management, or quota-carrying sales roles.
• Demonstrated success in achieving targets, managing customer relationships, and driving revenue retention or growth.
• Experience working with technical products, preferably in cybersecurity, automation, or enterprise SaaS.
• Strong negotiation and communication skills, with the ability to articulate value to technical stakeholders.
• Strong understanding of SaaS metrics, customer lifecycle, recurring revenue models, and CRM systems (Salesforce preferred).

Benefits

• Opportunity to work at a fast-growing tech company trusted by leading global brands.
• Define and establish best practices as one of the first dedicated Renewals Specialists.
• Fully remote work flexibility within Ireland.