Senior Product Manager

About Universe & Ticketmaster: Universe is an industry leader in online ticketing architectures for high-volume general admission events, attractions, and international exhibits. Operating as an independent, high-velocity startup unit within the broader Ticketmaster and Live Nation Entertainment family, we blend small-team agility with the massive financial backing and resources of a Fortune 500 live entertainment titan. Spanning across 15 countries throughout North America and Europe, our marketplace platforms successfully connect millions of fans to the live experiences, festivals, and music shows they love most.

Position Overview

We are seeking an exceptionally innovative, technology-driven Senior Product Manager to lead the evolution and delivery of our world-class, highly scalable Event Ticketing platform. In this high-responsibility remote seat within our Festivals & General Admission division, you will serve as the core voice of the customer—translating complex client workflows into next-generation software products. Balancing visionary roadmapping with execution rigor, you will weave advanced AI-enabled data insights into your discovery loops, lead cross-functional sprint teams, and scale product delivery practices. If you bring strong technical aptitude, deep stakeholder management skills, and a passion for live marketplace systems, this track is built for you.

Key Responsibilities

• Roadmap Strategy & Vision: Formulate, own, and expand the product roadmap for your designated division, leveraging innovation-centric design patterns and AI-driven data to unlock high-impact ticketing features.
• AI-Assisted Customer Discovery: Elevate foundational product discovery practices, integrating advanced analytics models into quantitative consumer research to ensure teams solve the right problems with speed.
• Cross-Functional Squad Alignment: Lead operational synchronization across Business Development, Marketing, UI/UX Design, Engineering, and Support units to manage trade-offs and clarify priorities.
• Agile Sprint Architecture: Partner directly with your development squad to structure iterative sprints, manage backlog items, and drive predictable delivery velocity natively using JIRA and GitHub.
• C-Suite Executive Storytelling: Synthesize complex product metrics and data trends into crystal-clear strategic narratives to align senior leadership and drive product investment choices.
• Team Mentorship & Practice Scaling: Coach, mentor, and foster professional growth among mid-level product managers and multi-disciplinary tech contributors to raise delivery quality.
• Workflow Pipeline Optimization: Evolve how product development functions, introducing automated frameworks, prompt tools, and collaborative methodologies to continually boost output.

Required Skills & Qualifications

• Proven, deep professional history running product management lifecycles, marketplace scaling strategies, or software delivery models.
• Hands-on operational experience integrating artificial intelligence utilities into core workflows (discovery, prioritization, mapping, and metric analysis).
• Demonstrated history or strong interest leading, mentoring, coaching, and managing cross-functional technical teams or product specialists.
• Advanced technical literacy utilizing modern development and collaboration ecosystems, specifically including **JIRA, GitHub, and data tracking tools**.
• Outstanding problem-solving, stakeholder management, and team collaboration mechanics, optimized to navigate fluid matrix environments.
• Solid sense of customer empathy paired with a metrics-driven approach to evaluating MVP conversions and user trust baselines.
• Location Context: 100% remote-first full-time permanent framework restricted exclusively to qualified platform managers permanently located within the United Kingdom.

Preferred Strategic Indicators (Nice to Have)

• Prior commercial experience operating inside global e-commerce ticketing platforms, multi-sided marketplaces, or the live music/events domain.
• Familiarity driving enterprise-wide optimization patterns or scaling product deployment methodologies across multi-location business teams.

What We Offer

• The exceptional professional runway to shape, innovate, and scale the digital infrastructure powering the largest live entertainment marketplace on Earth.
• Highly competitive UK compensation benchmarks reviewed systematically to reward execution impact and product delivery depth.
• A vibrant, highly collaborative startup culture backed securely by the immense operational stability of Live Nation Entertainment.
• Premium corporate benefits packages, continuous technical training paths, and the ultimate perk—free live concert ticket privileges.