Senior Platform Operations Manager

About the Team

The Platform Operations team is responsible for the operating rhythm that keeps Coinbase’s Platform PG running predictably, transparently, and effectively. We translate strategic priorities into clear, actionable plans across operations, partner with pillar teams on planning and execution, and drive continuous improvement to reduce overhead and maximize leverage. As a Senior Platform Operations Partner, you’ll be embedded in one of our three largest pillars (Product Foundations, Blockchain Platform, or Infrastructure) to ensure pillar‑specific priorities are delivered at the highest quality.

What you’ll be doing:

• Bridge central ops and pillar execution: Intake, triage, and clarify operational requests from central ops into actionable, scoped initiatives; ensure fidelity of requests through delivery.
• Support the pillar’s operating rhythm: Manage planning cycles (quarterly, biannual), reprioritizations, and key ceremonies (QBRs, monthly reviews, bi‑weekly updates); maintain roadmap and priority hygiene in tooling.
• Enable efficient execution: Identify and deliver process, tooling, and communication improvements that reduce operational overhead and friction for pillar teams.
• Drive continuous improvement: Partner cross‑functionally (BizOps, Finance, Data Science, Security) to solve systemic issues and integrate feedback into evolving operational practices.
• Facilitate budget planning activities: Coordinate headcount allocation, ROI analysis, pod planning, and incident impact tracking in partnership with Platform Owners.
• Maintain measurability and transparency: Keep KPIs, maturity scores, and operational metrics up‑to‑date; provide timely, complete reporting to PG leadership and stakeholders.

What we look for in you:

• 5–8+ years in Product Operations, Product Management, Program Management, Technical Program Management, or related hybrid role.
• Proven ability to manage planning cadences, governance processes, and cross‑functional alignment in complex organizations.
• Experience in management consulting, operations consulting (internal or external), or strategic ops roles.
• Skilled communicator able to influence technical and non‑technical stakeholders.
• Comfortable with ambiguity; able to distill incomplete/conflicting information into actionable plans.
• Data‑driven decision‑maker who uses metrics to guide prioritization and recommend solutions.
• Familiarity with budget/resource planning cycles and ROI frameworks.
• Proficiency with operational (Linear, Jira, Confluence, Looker, Google Workspace) and AI tooling (ChatGPT, Gemini, Claude Code, LibreChat)

Nice to haves:

• Program/project management certifications (PMP, CSM, Lean Six Sigma).
• Prior exposure to cryptocurrency/blockchain platforms and an interest in Web3.
• Experience managing dependencies and risks at scale.

Success in this role means:

• Planning and execution within your team is more predictable, with clearer priorities and fewer missed commitments.
• Operational overhead is reduced for pillar teams, freeing them to deliver faster with higher quality.
• Requests from central ops retain fidelity, are well‑scoped, and result in high‑value outcomes.
• Continuous improvement initiatives measurably improve customer satisfaction, delivery speed, and operational efficiency.