Senior MDM Application Engineer

About Twilio

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next MDM Senior Application Engineer – Informatica

About the job

This is a critical role responsible for developing, managing and advancing our MDM practice, with the opportunity to define and shape Twilio’s overall MDM strategy across systems, processes, and people.

As the Lead Application Engineer within the Enterprise DevOps team, this position will architect, design, develop, configure, test, and support the Informatica SaaS MDM platform for both Customer and Product Masters. The ideal candidate is a self-starter with strong analytical skills, effective communication, diligent time management, and a collaborative, high-performance mindset.

Responsibilities

• Contribute to the architecture, design, and implementation of Informatica MDM solutions, with a focus on Customer and Product Master Data domains.
• Define and drive the enterprise MDM strategy, standards, and best practices across systems, processes, and teams.
• Partner with business and IT stakeholders to translate MDM requirements into scalable, enterprise-grade solutions.
• Partner with process owners to define and benchmark operational KPI and to develop/deliver KPI dashboards and reports
• Provide technical leadership for MDM configurations, customizations, match/merge rules, data stewardship workflows, and integration patterns.
• Oversee MDM platform operations, including performance optimization, version upgrades, and patch management.
• Design, maintain, and govern MDM data models, hierarchies, and metadata standards.
• Ensure effective implementation of data governance, quality, lineage, and security policies.
• Mentor and guide MDM developers, analysts, and data stewards to build a high-performing team.
• Manage KLO, upgrades, stories in sprint delivery
• Stay current with industry trends, tools, and innovations to continuously enhance the MDM ecosystem.

Qualifications

*Required:

• 6+ years of experience in Data Management or related domains, specializing in Master Data Management (MDM) across leading platforms (e.g., IBM MDM, SAP MDG, Oracle MDM, Semarchy, Stibo, Reltio, Informatica MDM, or similar).
• Proven expertise in Customer and/or Product MDM implementations.
• Strong grasp of MDM architecture, match/merge logic, hierarchy management, data quality, data stewardship, and governance principles.
• Proficient in data integration methodologies with practical experience using ETL tools and/or real-time services.
• Solid knowledge of data modeling, relational databases, and metadata management.
• Excellent communication, leadership, and cross-functional collaboration skills.

Desired:

• Deep understanding of Segment CDP & CDI and related data management frameworks.
• Experience with cloud and hybrid MDM deployments (AWS, Azure, or GCP) is highly desirable.
• TOGAF, DAMA, or other Data Architecture/Governance certifications
• Experience with MDM Vendor & Chart of accounts

Location

This role will be remote and based in Colombia

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.