Senior Learning Experience Designer

About Mission Lane: Mission Lane is a high-growth, purpose-driven fintech innovator dedicated to paving a clear, transparent path forward for millions of people on the path to financial success. Recognizing that nearly half of the adult population in the U.S. lacks access to fair credit lines, Mission Lane partners with sponsor banks to offer premier credit products with better terms and a highly refined customer experience. Backed by over $600 million in equity capital from premier investors like QED Investors and Invus Opportunities, Mission Lane supports over four million consumers and maintains industry-leading Net Promoter Scores built on our core value of Unity.

Position Overview

We are seeking a consultative, business-first Senior Learning Experience Designer to join our core Learning & Development team. In this highly strategic role, you will move far beyond surface-level “order taking” to serve as a trusted instructional advisor to operations directors and senior enterprise leaders. You will take absolute ownership of the full training lifecycle—diagnosing operational skill gaps, running rigorous task analyses, and engineering multi-modality solutions across digital and classroom settings. This role is built for a proactive designer who designs for high-volume operations environments, builds scalable soft-skill architectures, and confidently returns to stakeholders with data-backed proof of performance improvement.

Key Responsibilities

• End-to-End Learning Architecture: Diagnose business requirements and own the full arc of learning development from first stakeholder consultation through final rollout and impact evaluation.
• Multi-Modality Content Development: Build comprehensive, adult-learner-optimized training assets including facilitator guides, participant workbooks, interactive ILT presentations, and multimedia job aids.
• eLearning Systems Engineering: Design and build interactive, high-signal asynchronous training courses utilizing expert-level Articulate Storyline configurations.
• AI-Accelerated Instructional Workflows: Leverage generative AI tools daily to rapidly prototype course outlines, draft detailed storyboards, and generate multimedia learning assets.
• Operations Core Alignment: Partner tightly with operations leaders to map training initiatives directly against enterprise metrics, customer experience targets, and time-to-fill requirements.
• Pilot Facilitation & Mentorship: Lead initial pilot sessions for newly launched learning materials, step in for live training delivery when required, and mentor junior instructional designers to raise team creative standards.

Required Skills & Qualifications

• 5+ years of verified professional history running corporate instructional design, adult education architectures, or learning experience design portfolios.
• Deep conceptual command of adult learning theory, instructional design frameworks, and rapid development models inside fast-paced corporate settings.
• Expert-level development proficiency with modern learning technology tools, specifically including Articulate Storyline and basic audio/video editing suites.
• Proven tracking history designing training paths across diverse skills matrices: operational workflows, leadership development, and individual contributor onboarding.
• A comprehensive professional portfolio demonstrating a complete design story—covering diagnostic analysis, end-to-end delivery, and measurable business performance results.
• A Bachelor’s or Master’s degree in Instructional Design, Adult Education, Educational Technology, or equivalent practical experience.
• Location Context: 100% remote-first full-time operational flexibility restricted exclusively to qualified professionals permanently residing within the United States.
• Travel Parameters: Ability to travel across the United States approximately 4–6 times per year for team workshops, stakeholder syncs, or headquarter sessions.

Preferred Strategic Indicators (Nice to Have)

• Prior instructional experience operating natively inside a high-volume financial services, FinTech, or fast-paced customer operations environment.
• Possession of industry credentials such as the **ATD Master Instructional Designer certification or CPTD (Certified Professional in Talent and Development)**.

What We Offer

• Targeted Annual Base Salary Range: $95,000 – $124,250 USD, matched against structural instructional design experience.
• Direct eligibility for additional corporate compensation through our annual incentive and equity ownership programs.
• Profound remote work independence backed by a comprehensive corporate benefits package including a 401(k) match system and flexible paid time off.
• Tailored personal wellness protections featuring a dedicated monthly wellness stipend alongside health, dental, vision, and disability coverage options.
• Generous paid parental leave structures and flexible spending account allocations to support childcare and healthcare costs.