Senior Financial Crime Investigator - Business Banking

Job Application for Senior Financial Crime Investigator - Business Banking at Monzo

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo.

UK Remote | £29,450 - £37,250 + Benefits | Hear from the team.

Start Dates: Tuesday 26th May & Monday 22nd June.

(Please note: We are currently prioritising placements for our May intake; June start dates will be confirmed once the initial cohort is finalised)

Our Financial Crime Customer Operations Team: The Shield of Monzo

Our Financial Crime Customer Operations team is the frontline defence in protecting Monzo and our customers from the complex threats of economic crime, including sophisticated fraud schemes and global money laundering networks. We are not just a compliance function; we are a critical operational hub focused on safeguarding financial integrity.

At Monzo, our operational teams are structured into specialised 'Pillars', each focusing on a specific business area, set of risks, and unique typologies. This allows us to build deep, world-class subject matter expertise where it matters most.

The FinCrime Business Banking Pillar

In the FinCrime Business Banking Pillar, you will be integral to protecting the entire lifecycle of our business customers from high-growth startups to established SMEs. Our mission within this pillar is to ensure Monzo's business ecosystem remains transparent and trusted. This involves:

• Conducting rigorous checks during onboarding and throughout the customer relationship.
• Unravelling suspicious activity across a spectrum of financial crime typologies.
• Reporting, exiting accounts, and implementing controls when significant risk is identified.

The Role: FinCrime Business Banking Senior Investigator

As a FinCrime Business Banking Senior Investigator, you will play a pivotal role within our financial crime operations. Your main focus will be completing some of our higher risk, high complexity financial crime tasks on our business accounts, while supporting our Team Managers and coaching our Investigators to achieve our quality and productivity goals.

This is a high-impact role where your expertise will directly contribute to Monzo's safety and reputation, and the broader fight against illicit finance.

You’ll play a key role by...

• Taking ownership of the most complex FinCrime Business Banking tasks, including Enhanced Due Diligence (EDD) for high-risk businesses, Complex Customer Reviews (e.g, in sensitive areas like Sexual Services flags), and multi-jurisdictional money muling investigations.
• Writing, reviewing, and submitting high-quality Suspicious Activity Reports (SARs) to the National Crime Agency (NCA), ensuring they meet the highest legal and evidential standards.
• Maintaining a regular schedule on core investigative tasks to sustain your competency levels, directly support the domain’s Service Level Agreements, and remain connected to frontline challenges.
• Actively coaching Investigators on complex financial crime typologies, best practice, and performance improvement, to support in driving a culture of excellence.
• Working closely with our Operations Analysts, to share emerging trends and ensure that operational guidance is continuously updated and effectively embedded across the domain.

We’d love to hear from you if…

You can demonstrate an ability to give clear, constructive, and kind feedback that motivates colleagues and enhances performance.

You thrive in a fast-paced environment and can adapt positively and quickly to change be it new guidance, evolving processes, or shifting priorities.

You maintain flexibility in the tasks you are scheduled for and can adapt seamlessly when business needs require changes at short notice.

You are driven by a desire to have a tangible impact on the detection and prevention of financial crime, protecting Monzo and its customers.

At the interview, we will be looking for you to demonstrate

Essential Expertise

• Significant and specific experience in conducting end-to-end due diligence (KYB) and investigations on businesses (SMEs, Corporates, etc.) in a regulated financial crime setting.
• Proven ability to conduct in-depth, high-quality open-source research and analysis to corroborate customer profiles and transactional activity.
• Strong foundational and applied Financial Crime knowledge, specifically deep exposure to Know Your Business (KYB) and Anti-Money Laundering (AML) principles.
• A strong understanding of current UK and international financial crime trends and typologies, with particular expertise in those impacting business accounts (e.g. trade-based money laundering, complex shell structures, illicit use of payment services).
• A comprehensive understanding of the UK Suspicious Activity Reporting (SAR) regime, including consent requirements and the legislative framework (POCA).

It will be useful, but not essential if...

You have direct experience of completing Enhanced Due Diligence (EDD) and/or Complex Customer Reviews, and/or ...