Senior CX Designer

About Valtech: Valtech is a premier global experience innovation agency and digital transformation partner trusted by the world’s most iconic brands, including L’Oréal, Mars, Audi, P&G, and Volkswagen. Operating at the absolute intersection of data engineering, artificial intelligence, creativity, and enterprise software, we build transformative customer ecosystems that redefine entire industries. Guided by our values of share, care, and dare, our borderless global framework empowers autonomous builders to collaborate across distributed teams and shape the future of digital commerce.

Position Overview

We are seeking a high-agency, strategic Senior Customer Experience (CX) Designer to lead Service Design and customer journey innovation initiatives for our enterprise client portfolios in Brazil. In this highly consultative role, you will think beyond surface user interfaces to synthesize the holistic, end-to-end customer journey—from initial brand acquisition to post-sales relationship loops. You will extract actionable insights from Voice of Customer (VoC) analytics, facilitate complex stakeholder alignment workshops, and engineer structural experience models differentiated by client profiles. This position requires an analytical champion who can comfortably run design thinking frameworks inside complex Agile multidisciplinary structures.

Key Responsibilities

• Omnichannel Journey Mapping: Map out and visualize end-to-end customer journeys, systematically identifying critical user pain points, operational process bottlenecks, and experience optimization gaps.
• Voice of Customer Synthesizing: Gather, compile, and parse diverse data feeds, including historical surveys, direct customer feedback loops, and previous organizational assessments.
• Workshop & Listening Facilitation: Plan, structure, and execute qualitative and quantitative user research initiatives, running high-signal stakeholder interviews and collaborative discovery sessions.
• Experience Model Evolution: Architect unified vs. segmented customer experience strategies, designing custom touchpoints optimized for specific user personas and journey stages.
• Strategic Roadmap Engineering: Construct and organize detailed prioritization matrices and action roadmaps to map out short-, medium-, and long-term project lifecycles.
• Cross-Functional Quality Alignment: Partner across multidisciplinary design, engineering, and data science units to monitor feature execution, ensuring strict strategic alignment and consistency across deliverables.
• AI Productivity Integration: Proactively leverage modern generative AI tools and emerging automation platforms to accelerate research synthesis, telemetry formatting, and insight generation processes.

Required Skills & Qualifications

• 5+ years of verified professional history running Customer Experience (CX) design, user experience strategies, or Service Design portfolios.
• Advanced operational command over Design Thinking methodologies, qualitative user research techniques, and live workshop facilitation.
• Demonstrated capability to maintain strict analytical neutrality, translating messy, subjective data points into clean, structured executive documents.
• Hands-on daily workspace fluency using premium design collaboration suites, specifically including Miro and Figma journey mapping matrices.
• Excellent verbal and written English communication mechanics (Upper-Intermediate baseline minimum) optimized to present ideas cleanly to global stakeholders.
• Location Context: 100% remote-first operational framework open exclusively to qualified customer experience professionals permanently residing within Brazil.

Preferred Strategic Indicators (Nice to Have)

• Prior experience operating within fast-paced global digital agencies, management consultancies, or enterprise SaaS product houses.
• Practical familiarity running user experience research loops within structured Agile/Scrum development frameworks.

What We Offer

• The exceptional professional canvas to spearhead digital experience design tracks for world-renowned enterprise brands.
• Flexible structural enrollment paths available under local corporate compliance rules, supporting both CLT and PJ (Contractor) configurations in Brazil.
• Profound remote and hybrid work autonomy backed by tailored regional health, wellness, and financial security packages.
• Unrestricted pathways for international mobility, cross-border career advancement, and specialized professional development programs.
• Direct exposure to cutting-edge research toolsets, continuous learning modules, and a borderless global workspace consisting of top-tier industry experts.