Senior Customer Success Engineer

About the Role: Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants. We are looking for a Senior Customer Success Engineer to partner with our Enterprise customers, providing technical guidance to accelerate their adoption of Rasa's solutions.

What You'll Do

• Collaborate with multiple enterprise customers to ensure successful adoption and satisfaction with Rasa products.
• Provide technical guidance and strategic advice to help customers optimize their AI assistants.
• Support customers through reactive issue resolution and escalate to internal teams when necessary.
• Capture and communicate customer insights to Rasa's product and engineering teams to shape product development.

What You Bring

• Deep technical expertise in Rasa or equivalent conversational AI, NLP, or LLM-based technologies.
• Experience serving as part of a key customer leadership team, working with technical and business decision-makers.
• Experience with Python or Full Stack apps that run in the cloud, ideally with DevOps and Kubernetes experience.
• Strong communication skills and fluency in English (additional languages are a plus).
• Bonus: Experience managing on-prem licensed software solutions.

Benefits

• Total salary range of $120,000 - $175,000 per year, plus equity options depending on experience.
• Flexible hours, a dedicated remote budget, and unlimited PTO plus paid sick leave.
• Stipend for professional development, 6 paid education days, health benefits, and a 401(k) with up to 4% match.
• 100% remote work flexibility within the USA (East Coast preferred).