Senior Client Success Partner - Surgical Growth & PCC
Job Description
On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.
Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations.
About the Role
As a Senior Client Success Partner - Surgical Growth & PCC, you will leverage your deep OR experience to develop relationships with key leaders and users, manage complex and cross-functional project plans, and support clients throughout their contracts. You will creatively think about new use cases for the product and ensure high usage of the Qventus platform.
The Senior Client Success Partner - Surgical Growth & PCC will play a key role in ensuring successful deployment and adoption of Qventus' perioperative and PCC solutions. They will develop deep relationships with key leaders and users in hospitals, acting as a critical link between Qventus and the client, and our internal delivery and product teams.
Key Responsibilities
Manage and grow a high-impact portfolio of Qventus’ most strategic, "high-stakes" national healthcare provider organizations.
- Serve as a mentor to the CS team, fostering professional growth and establishing best-in-class standards for the CS organization.
- Partner directly with the Product and Engineering leadership to help define the long-term roadmap, ensuring the future of Qventus AI solutions aligns with evolving enterprise-level client needs.
- Fully own internal operating rhythms that enable high-performance of delivery team across client obligations.
- Lead complex process redesigns and major clinical workflow overhauls that span multiple service lines and departments across a health system by obtaining stakeholder buy-in across operating levels.
Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption
Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills.
Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients
Partner with the Marketing team to establish standard collateral for client training and engagement.
Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal.
Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change.
Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision.
What We’re Looking For
7+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company
Polished executive presence with the ability to create compelling value narratives that relate to client perspectives with visually appealing slides and robust data stories
Proven track record of developing and maintaining professional relationships across all levels of a hospital organization, including both facility and system-wide/enterprise settings
Experience collaborating cross functionally with internal and external stakeholders, comfortable with fast-paced environments and evolving client priorities
Client or Account Management experience with complex healthcare organizations built on a foundation of strategic problem solving and value-driven efforts
Ability to understand client business challenges and translate our AI solutions into meaningful operational impact.
Passion for maximizing client value and satisfaction, with a strong sense of ownership and accountability for client outcomes
Excitement about the potential of AI to transform healthcare and a desire to be part of that change
Familiarity with EHR systems
Ability to travel up to 50% nationwide
Bonus Points For
Deep understanding of the surgical domain and related hospital operations
Knowledge of the landscape of acute care patient flow processes and solutions
Change management experience
Compensation for this role is based on market data and takes into account a variety of factors, including location, skills, qualifications, and prior relevant experience. Salary is just one part of the total rewards package at Qventus. We also offer a range of benefits and perks, including Open Paid Time Off, paid parental leave, professional development, wellness and technology stipends, a generous employee referral bonus, and employee stock option awards.
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