Senior Account Manager

Job Openings

Senior Account Manager
Client Success - London, Ontario (Remote)

Department

Client Success

Employment Type

Full-Time

Minimum Experience

Experienced

About Northern

At Northern, we thrive at the intersection of technology, marketing, and analytics. Our team delivers exceptional client experiences using innovative solutions and advanced analytics. We value collaboration, strategic thinking, and operational excellence.
Since our founding in 2015, Northern has grown into a team of 200+ digital experts, receiving multiple recognitions in employee engagement from Great Place to Work® Canada, including Best Workplaces™ for Inclusion, Women, Mental Health, Hybrid Work, and more.

What We’re Looking For

We are currently seeking a highly motivated Senior Account Manager to join our Account Management team!

The Senior Account Manager

The Senior Account Manager will serve as the primary contact for a diverse portfolio of commercial clients across retail, professional services, manufacturing, pharma, and finance. In this role, you’ll be responsible for fostering long-term client relationships, delivering high-value marketing and digital solutions, and driving year-over-year growth within existing client accounts.

Responsibilities

• Lead strategic engagements that position Northern as a trusted advisor to our clients, leveraging tactics such as thought leadership, executive engagement, annual and quarterly business reviews, and cross-functional collaboration to identify and unlock new opportunities.
• Carry quarterly sales targets focused on expanding existing client relationships through strategic initiatives, solution expansion, and partner collaboration.
• Play a key role in onboarding new clients, leading strategic proposals and presentations, and supporting cross-functional collaboration with PMO, Delivery, and Sales teams at Northern.

Benefits of Becoming a Northerner

In exchange for your talent and expertise, Northern is committed to providing:

• Benefits plan, including a Health Spending Account
• Wellness Program & LifeWorks EAP
• Fitness Reimbursement Program
• Vet Care Program
• RRSP Matching
• Profit-Sharing Performance Bonuses
• Endless Professional Growth Opportunities
• Delicious Meals & Company Social Events
• Free Onsite Parking
• Referral Bonus Program
• Flexible work environment - so you can work where & when you work best
• Allowance to help set up home office

Duties & Responsibilities

• Function as the commercial lead and strategic partner, responsible for driving the client’s long-term roadmap, identifying growth opportunities, and leading negotiations.
• Own the growth strategy for assigned accounts, focusing on year-over-year revenue expansion through strategic initiatives, new solution adoption, and expanded service engagements.
• Strengthen client relationships by proactively identifying, qualifying, and converting new growth opportunities within existing accounts.
• Build strong relationships with executive stakeholders and key decision-makers, positioning Northern as a trusted strategic advisor.
• Lead client onboarding, ensuring budget approvals and seamless integration into agency workflows.
• Prepare and deliver tailored proposals, SOWs, and pitch presentations that align client needs with agency capabilities.
• Conduct Quarterly and Annual Business Reviews (QBRs/ABRs) to evaluate performance, share strategic insights, and identify opportunities for further collaboration and account growth.
• Drive organic growth by upselling agency services, expanding client engagements, and collaborating with sales to meet quarterly revenue targets.
• Develop strategic engagement plans for key accounts, incorporating thought leadership, roadmap planning, and industry insights to deepen partnerships.
• Collaborate with internal partners and external alliances to introduce new solutions and capabilities that support client goals.
• Provide subject matter expertise on large-scale or complex projects, advocating for best-fit solutions and guiding clients through technical decisions.
• Support RFP processes by shaping solutions, contributing to short-list presentations, and leading persuasive pitches.
• Partner with business development on pre-sales initiatives, contributing to client education, workflow scoping, and solution positioning.
• Foster a collaborative, positive team environment by mentoring colleagues, sharing insights, and supporting agency-wide success.

What You'll Bring

• 6+ years of experience in consultative sales, business development, or revenue-focused account management within an integrated marketing, digital, or creative agency.
• Demonstrated success growing existing client relationships and achieving revenue or sales targets through strategic account management.
• Post-secondary education in marketing, communications, advertising, public relations, or business.
• Strong background managing professional client relationships across commercial sectors such as retail, professional services, manufacturing, pharma, or finance.
• Experience leading strategic account planning, executive stakeholder engagement, and QBR/ABR presentations.
• Proficiency in GSuite; experience with project management tools is an asset.
• Proven ability to manage complex projects, budgets, and client expectations while maintaining a high level of professionalism.
• Familiarity with digital platforms such as Adobe Experience Manager/Adobe Commerce, Salesforce, Drupal, or WordPress.
• Experience delivering and supporting digital marketing & analytic solutions that drive measurable business results.
• Demonstrated experience leading persuasive pitch presentations, contract negotiations, and RFP responses, with a proven track record of shaping and closing complex solutions.
• Demonstrated accountability for achieving or exceeding assigned revenue or sales targets.