Salesforce Business Analyst

About the Role: We are seeking a Salesforce Business Analyst to own intake management, problem definition, and requirements clarity for all Salesforce-related work across the business. Sitting within the Product organisation and reporting directly to the Salesforce Platform Lead, you will act as the front door to Salesforce demand. Your role is to improve the quality of demand, reduce delivery thrash, and ensure Salesforce evolves in a controlled and scalable way as a shared organisational platform.

What You'll Do

• Own the end-to-end Salesforce intake process across all teams including Revenue, Marketing, Partnerships, Support, Finance, Product, and Operations.
• Translate validated business problems into clear, structured requirements suitable for Salesforce delivery.
• Partner with the Salesforce Platform Lead to assess complexity, align with architectural patterns, and maintain a transparent intake backlog.
• Produce and maintain artefacts such as business and functional requirements, process flows, user stories, and acceptance criteria.
• Act as the primary Salesforce requirements interface for business stakeholders, ensuring they understand scope and trade-offs.
• Support the Product Owner during planning and remain engaged through delivery to clarify requirements and support UAT.
• Maintain high-quality documentation in Confluence and Jira.

What You Bring

• Strong experience as a Business Analyst working on Salesforce platforms.
• Comfort operating in a lean Product and RevOps environment.
• Experience working closely with platform leads, product owners, and senior stakeholders.
• Strong understanding of Salesforce data models and CRM processes.
• Excellent problem-framing and analytical skills with the ability to bring clarity to ambiguity.
• Clear, structured written communication and confidence to challenge stakeholders constructively.
• Bonus: Revenue Operations or Systems experience is highly advantageous.

Benefits

• Flexibility in work hours and location, with a focus on managing energy rather than time.
• Access to online learning platforms and a budget for professional development.
• A collaborative, no-silos environment, encouraging learning and growth across teams.
• A dynamic social culture with team lunches, social events, and opportunities for creative input.
• HMO, Leave Benefits, and 13th Month Pay.