Sales Operations AI Automation Analyst

Role Overview

MariaDB is at the core of many applications worldwide. This role as a Sales Operations & Systems Analyst is pivotal for optimizing the sales tech stack, primarily focusing on Salesforce CRM and MariaDB data integration. The analyst will support global sales teams by managing system configurations, troubleshooting data workflows, and promoting advanced technology adoption.

The ideal candidate will bridge traditional CRM management with modern AI automation, leveraging AI, machine learning, and automated workflows to enhance CRM performance, drive predictive data insights, and streamline commercial execution. This is a remote-friendly position for a data-driven professional with a keen interest in emerging tech and consumer behaviors.

Key Responsibilities

CRM & Data Architecture

• System Administration: Manage Salesforce processes including Pages, Objects, Fields, Validation Rules, Territory/Role Hierarchies, and User Setup.
• MariaDB Integration: Support data flow and integrity between MariaDB databases and the Salesforce environment; assist in SQL querying for advanced data extraction.
• Technical Support: Serve as the primary contact for CRM support channels, resolving technical issues and managing system upgrades.
• Enablement: Lead onboarding and ongoing training for sales teams, maintaining updated user documentation and video tutorials.

Data Analysis & AI Integration

• Advanced Analytics: Generate and analyze reports using Power BI or similar tools to track KPIs, territory optimization, and sales forecasting.
• AI Implementation: Utilize knowledge of AI-driven tools for predictive analytics and machine learning models to enhance user behavior analysis.
• Automation: Leverage low-code/no-code automation tools (e.g., Flow, Zapier, or Make.com) to streamline CRM workflows and reduce manual data entry.
• Insight Generation: Translate complex datasets into actionable business insights, ensuring technology programs stay at the forefront of industry standards.

Collaboration & Documentation

• Partner with global support teams to maintain data integrity and accuracy across all platforms.
• Develop technical guides and maintain a library of standard operating procedures (SOPs).

Qualifications & Requirements

• Education: Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field preferred.
• Experience: 2–3+ years of professional experience in Sales Operations or Salesforce.com Administration.
• Technical Proficiency:
  • Strong analytical skills with extensive experience in Excel and Power BI.
  • Salesforce.com Certified.
  • Foundational knowledge of MariaDB or general SQL for data management.
  • Familiarity with integrated SaaS platforms (e.g., Marketing Automation, ERP, or Data Warehouses).
• AI Fluency: A strong understanding of emerging digital trends, specifically AI-driven sales tools and predictive modeling.
• Communication: Excellent presentation and stakeholder management skills; ability to build cross-functional relationships.
• Agility: Ability to work under pressure, meet tight deadlines with minimal supervision, and adapt to change management.

What's in it for you?

Impact the world of technology by pushing the boundaries of technology and business models at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry.

You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.