Sales Enablement & Training Specialist (SDR – BPO/Call Center)

Role Overview

We are seeking a Lead Sales Enablement & Training Specialist to own the onboarding, training, and ongoing development of Sales Development Representatives (SDRs) within a BPO/call center environment. This role is responsible for building structured training programs, managing and coaching SDR teams, and ensuring operational excellence across sales enablement processes. The ideal candidate has hands-on experience in sales leadership, understands outbound sales motions, and is highly operational, tech-savvy, and process-driven.

Key Responsibilities

• Lead the onboarding and training of all new SDR hires in a BPO/call center sales environment
• Design, develop, and continuously improve sales training and enablement programs, including onboarding, product knowledge, sales methodology, and performance improvement modules
• Create structured work modules and training content within an LMS platform
• Manage, coach, and mentor SDRs and team leads to drive performance, quality, and consistency
• Build, manage, and maintain lead lists in collaboration with sales and operations teams
• Ensure SDRs are trained on lead management, outreach sequencing, and CRM best practices
• Partner with sales leadership to align training programs with performance goals and KPIs
• Implement and optimize operational processes, workflows, and sales enablement automations
• Monitor SDR performance metrics and provide targeted coaching and retraining as needed
• Serve as a subject matter expert on sales development best practices within a BPO environment

Required Qualifications

• Prior experience in a sales management, supervisor, or team lead role within a BPO, call center, or high-volume sales environment
• Proven experience training, coaching, and managing SDR or inside sales teams
• Strong understanding of sales development roles, outbound prospecting, and lead management
• Demonstrated ability to create structured training programs, work modules, and enablement content
• Operationally strong with the ability to design, follow, and enforce repeatable processes
• High level of technical proficiency and comfort working with LMS platforms, CRMs, and sales tools
• Non-negotiable: Must have prior experience working in a fully remote environment, be fluent with remote collaboration tools (such as Slack, Zoom, Google Workspace, Asana, or similar), and have experience working with US or UK-based companies. Candidates without this experience will not be considered.

Preferred Qualifications

• Experience building or scaling SDR training programs from the ground up
• Familiarity with sales enablement frameworks and methodologies (e.g., outbound cadences, qualification frameworks)
• Experience implementing or optimizing sales automations and workflows
• Background in BPO operations or outsourced sales teams
• Exposure to performance management, quality assurance, or call coaching programs

Tools & Technology

• Learning Management Systems (LMS)
• CRM platforms (e.g., Salesforce, HubSpot, or similar)
• Sales engagement and dialer tools
• Lead sourcing and list management tools
• Remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar)
• Automation and workflow tools for sales operations and enablement