Revenue Operations Program Specialist

THE OPPORTUNITY

We are hiring a Revenue Operations Program Specialist to our Client Sales team in São Paulo!

THE MISSION

The mission of the Global Programs is to accelerate the growth of the SMB business through driving innovation with data insights, transforming operational processes, and orchestrating strategic initiatives with Product, Marketing, Finance, and the broader Sales organization, including our AI strategy for sales.

YOUR IMPACT

• Support the design and deployment of AI Agents to support key sales and commercial workflows, in partnership with the Director of Global Programs, Product, and Marketing.
• Design, develop and refine conversational logic for AI Agents within our selected AI Agent platform(s). Act as the internal operational expert and day-to-day operator for our AI Agent platform(s).
• Collaborate with the Revenue (Sales and Marketing) leadership to ensure we’re continuously training and improving our AI Agent; work closely with PD and Revenue to prioritize and implement strategic improvements to our AI Agents capabilities.
• Monitor day-to-day performance, as well as help to develop regular reports with cross-functional partners to improve AI Agent performance, including tracking critical metrics such as: deflection rates, meeting rates, lead-to-MQL conversion, MQL-to-Opp Validation, and full-cycle conversion.
• Plan requirements with internal stakeholders and help lead working groups to usher AI-Agent projects through their entire lifecycle.
• Understand our commercial processes and our client needs – represent Revenue team and client’ perspectives in internal strategy and planning sessions, and in discussions with cross-functional stakeholders.
• Drive and influence the development, prioritization, and analysis of A/B experiments with our AI Agents, to accelerate business growth and improve operational efficiency.

WHO YOU ARE

• Reside in São Paulo.
• Available to go to the office once a week.
• Advanced English is mandatory as you will interact with international stakeholders.
• Previous experience in high-growth SaaS environments is mandatory.
• You are an independent problem-solver capable of seeking information and solving conceptual problems autonomously in a fast-paced environment.
• Experience or strong familiarity with how Generative AI systems operate. Experience training AI agents or designing conversational logic is a significant plus.
• Proven ability to gather data and perform ongoing reporting. You should be able to identify where clients are dropping off in a conversation and suggest optimizations based on performance metrics.
• Capable of translating business needs into technical requirements to collaborate effectively with Product and Engineering teams.
• Familiarity with Salesforce or HubSpot is a plus.
• Ability to act as a bridge between different areas (Commercial, Product, Marketing) with enough autonomy to handle peer-level interactions effectively.
• Analytical and problem-solving skills, with proven track record of driving insights and making decisions based on data.
• Ability to manage multiple workstreams, handle pressures and meet targets in hyper-growth environment, while having a keen eye for details.
• Experience working with international teams, presenting to executive leadership, building business cases, and proving out the results.

WHAT WE OFFER YOU

• With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life.
• Our flexible benefits program allows you to customize some of the benefits, according to your needs!
• Our benefits include:
• WELLHUB: Free Gold+ membership