Revenue Operations Manager, Expansion and Retention

About the Role: Fleetio is a modern software platform that helps thousands of organizations worldwide manage their fleet operations. As a Revenue Operations Manager, Expansion and Retention, you will be the operational backbone of Fleetio's post-sales organizations. You will partner closely with Customer Success, Account Management, Finance, and GTM Systems to improve visibility, streamline workflows, and create repeatable processes across the customer lifecycle.

What You'll Do

• Own reporting and dashboards that provide a clear view into ARR performance across churn, contraction, reactivation, and expansion.
• Analyze churn, contraction, and expansion trends to identify root causes and inform changes to GTM plays, segmentation, or customer coverage.
• Fine-tune renewal and expansion forecasting by improving process, data hygiene, and visibility into at-risk and growth accounts.
• Facilitate weekly and quarterly business reviews in partnership with Customer Success and Account Management leaders.
• Partner with GTM Systems to continuously improve Salesforce, Gainsight, and supporting tools to better enable revenue teams.

What You Bring

• 4+ years in Revenue Operations, Customer Success Operations, Account Management Operations, or Business Operations within a B2B SaaS environment.
• Experience building reporting, analyzing trends, and managing workflows in Salesforce and/or Gainsight.
• SQL or advanced analytics experience is a plus.
• Familiarity with customer health metrics, retention drivers, and leading indicators for churn and expansion.
• A track record in structuring problems, deriving insights from data, and recommending revenue opportunities.

Benefits

• Multiple health/dental coverage options (100% coverage for employee, 50% for family) and vision insurance.
• Incentive stock options and a 401(k) match of 4%.
• PTO - 4 weeks (increases at year two!), 12 company holidays, and 2 floating holidays.
• Parental leave - birthing parent (16 weeks paid) and non-birthing (4 weeks paid).
• Remote working friendly since 2012, along with professional development funds and a new hire equipment stipend.