Returns Analyst II

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

In this role, you will report to the Returns Team Lead and will collaborate with cross-functional teams: including AR, AP, Sales Operations, and Order Operations. In this role, you will own and improve efficiency in the refund and rebate processes, partner with internal teams, and work with customers to process refunds in a timely manner. The ideal candidate is highly self-motivated, analytical, and thrives in a fast-paced environment.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.

• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.

• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.

• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

In this role, you will:

• Be a key member of the Returns process as a member of the Order to Cash team

• Identify gaps in the process and drive improvements

• Collaborate with cross-functional teams

• Partner closely with Sales and Operations teams to ensure we are processing all returns in a timely manner

• Prioritize return requests and communicate any delays or issues

• Provide weekly reporting on the status of returns

• Own the rebate process, which includes reviewing documents, working with customers, and queuing payments for the AP team

• Address incoming questions from internal teams and customers and adhere to SLAs

• Ad hoc projects to support greater Order to Cash team

• Frequent collaboration with other teams to identify issues, and troubleshoot solutions

• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for this role:

• Bachelor's degree

• Knowledge of the Accounts Receivable process

• 1-3 years of experience in an Operations role

• Excellent communication, ability to multitask and reprioritize on the fly

An ideal candidate also has:

• Experience with Salesforce, NetSuite, and Stripe preferred