Resolutions Loan Document Specialist

About the Role: Valon is transforming mortgage servicing and consumer direct lending with a modern, AI-native approach. We are seeking a Resolutions Loan Document Specialist to accurately and compliantly process loan-related documentation, supporting borrower requests and internal operations.

What You'll Do

• Process and manage incoming digital mail, routing it to appropriate departments.
• Generate and deliver payoff statements, payment histories, and amortization schedules to homeowners.
• Research and retrieve missing or historical loan documentation, including prior servicer records.
• Process borrower and third-party requests (e.g., authorizations, escrow waivers, opt-out requests).
• Collaborate with internal teams to resolve document-related inquiries while meeting strict SLAs.

What You Bring

• High school diploma or equivalent required; an associate or bachelor's degree is preferred.
• 1-3 years of experience in mortgage servicing, banking operations, or document processing is preferred.
• Strong attention to detail, organizational skills, and ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and document management systems.

Benefits

• Compensation: $20 – $24 per hour with a 401(k) plan.
• Comprehensive medical, dental, and vision benefits.
• 17 days paid time off, sick days, and 11 company holidays.
• 12 weeks of fully paid baby bonding time for both birthing and non-birthing parents.
• Fully remote work flexibility within the USA.