Renewals Retention Manager

About this Role

As the Renewals Retention Manager, you will be the strategic architect behind our retention and growth engine. Reporting to the Senior Manager of Renewals Excellence, you will transform complex datasets into a roadmap for global renewal success. This is not a status update role; you will own the end-to-end renewal analytics and forecasting motions that give our leadership confidence in the pipeline and clarity on churn and contraction drivers.

You will be responsible for building the early warning systems and the strategic operational playbooks that allow our field teams to intervene before a customer is downsizing or lost. By partnering closely with Revenue Ops, Sales, Customer Success, and IT, you will ensure our renewal process is data-driven, scalable, and - most importantly - predictable.

This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C

You should apply if:

• You are a data storyteller: You don’t just build dashboards; you extract the reasons to influence executive decision-making.
• You thrive in the grey area: You enjoy taking messy, disparate data from Salesforce and SQL and turning it into a streamlined, automated strategy.
• You are a systems thinker: You look at a manual process and immediately think about how to automate it through Salesforce or BI tools to drive efficiency.
• You are proactive, not reactive: You would rather build a predictive health score today than explain a churn event three months from now.
• You are a cross-functional collaborator: You can speak data with IT, strategy with ops, and revenue with sales leaders.

In this role you will:

• Architect forecasting excellence: Drive the global renewal forecasting process, integrating customer health insights and predictive analytics to improve accuracy and predictability.
• Build early warning systems: Design and maintain sophisticated renewal health scoring models that identify at-risk accounts early enough for successful intervention.
• Deliver actionable insights: Analyze churn attribution and expansion patterns to provide Renewals and Customer Success leadership with clear, data-backed action plans.
• Optimize the renewals engine: Partner with Revenue Ops and IT to design and implement process automations that reduce manual overhead and improve data integrity.
• Lead business reviews: Create and present high-visibility dashboards and quarterly business reviews (QBRs) that communicate performance trends to senior stakeholders.
• Champion data literacy: Set the standard for analytical excellence within the Renewals organization, mentoring others on best practices for tools like Salesforce and Tableau.

Minimum Requirements:

• 4+ years of experience in Renewals, Customer Success Operations, Revenue Operations, or GTM Strategy & Analytics.
• Advanced Salesforce (SFDC) Expertise: Deep experience building complex custom report types, dashboards, and calculated fields.
• Analytical Power-User: Mastery of SQL and Excel/Google Sheets for complex data modeling, trend analysis, and performance tracking.
• SaaS Literacy: Strong understanding of recurring revenue metrics (GRR, NRR, Churn, and Expansion).
• Communication Skills: Proven ability to present complex technical findings to non-technical executive audiences.
• Education: Bachelor’s degree in Business, Finance, Economics, Data Science, or a related field.

An Ideal Candidate also has:

• BI Tool Mastery: Hands-on experience building and maintaining data visualizations in platforms like Tableau, Looker, or Sisense.
• Predictive Analytics Exposure: Experience using data science principles or statistical modeling to predict customer behavior.
• Change Management Experience: A track record of successfully rolling out new tools or workflows to a global, decentralized sales or renewals team.
• Industry Knowledge: Experience in high-growth IoT, Fleet Management, or complex Enterprise SaaS environments.