Project Manager (Contract Position)

The Opportunity

As a Project Manager at Coursedog, you’ll lead customer implementations across our academic operations platform, partnering closely with colleges and universities to ensure successful adoption and long-term value. You’ll own the end-to-end implementation experience — from project planning and coordination to training and go-live — while collaborating with internal teams across Product, Engineering, Data, and Support. This role balances customer-facing execution with critical thinking and problem-solving, and is well-suited for someone who thrives in a fast-paced environment, brings a product-oriented mindset, and is motivated by improving higher education outcomes at scale.

If you’re excited about working directly with customers, navigating complex implementations, and contributing to a mission-driven product across a global, distributed team, this is an opportunity to make a meaningful impact.

What You’ll Do

• Lead successful, standard customer implementations across Coursedog’s product suite, working directly with institutional stakeholders
• Own project planning and execution, including setting priorities, building project plans, tracking progress, and managing risks and dependencies
• Drive administrator and end-user training, developing scalable training resources and leading tailored sessions for campus-specific use cases
• Support customers throughout and beyond implementation by collaborating with support teams and helping users navigate platform questions
• Partner with Product, Engineering, and Data teams to resolve technical integration issues and improve implementation outcomes
• Gather insights from customers and research to inform data-driven feature recommendations and scalable product improvements
• Contribute to continuous improvement of implementation processes, customer satisfaction, and long-term retention
• Travel internationally to support customer implementations, trainings, and key project milestones, including destinations such as Asia-Pacific / Middle East and other international destinations, subject to applicable safety, legal, and company guidelines.
• Collaborate across global teams and customers, flexing working hours to support Asia-Pacific, Middle East, and U.S. East Coast time zones

Requirements

• Experience leading software or SaaS system implementation projects
• Strong ability to set priorities, manage multiple workstreams, and monitor progress toward project goals
• Proven skill in identifying, communicating, and mitigating project risks, issues, and dependencies
• Clear and concise verbal and written communication skills across technical, product, and business contexts
• A consultative approach to problem-solving with strong judgment and the ability to work across organizational boundaries
• Comfort working with technical concepts and SaaS terminology, including data systems and integrations
• Experience using tools such as Notion, Rocketlane (or similar project management tools), Salesforce, and Freshdesk
• Willingness and ability to travel internationally and work flexible hours across multiple time zones as a core part of the role

Benefits

• Paid Time Off: We trust our employees to manage their time responsibly. That’s why we offer an unlimited Paid Time Off policy — because flexibility and balance are critical for sustained excellence and personal well-being.

About Coursedog

At Coursedog, our mission is simple but ambitious: to break down barriers to student success.

Founded by former college students who were frustrated by outdated academic systems, Coursedog was built to empower higher ed administrators to deliver exceptional educational experiences and make it easier for students to achieve their goals. Since then, we’ve grown into a platform trusted by institutions across the country.

Coursedog is the Intelligent Academic Operations Platform, empowering 400+ colleges and universities to better serve over 3.3 million students. Our platform brings together academic scheduling, curriculum and catalog management, assessment, and workflow automation — all designed to adapt to each institution’s unique needs and remove administrative roadblocks so educators can focus on helping students succeed.