Professional Services Sales Manager

Job Description

Our team is changing the face of legal, compliance, and operational risk. Today, our products run over 1200 corporations of all sizes across the globe, representing six of the Fortune 10, almost 40 percent of the Fortune 500, and over 50,000 users in over 150 countries. These teams depend on our technology and our people to help them grow and protect their organizations. Our approach to work is proactive, collaborative, and committed. The professionals who thrive at Mitratech are those who know how to balance individual excellence with teamwork. We believe enthusiasm fuels great work, so we look for people who are truly passionate about creating an environment of transparency, predictability, and control just as we do for our clients.

Responsibilities:

• Serve as the primary point of contact and representative for Professional Services throughout the sales cycle, partnering closely with the Subscription Sales organization.
• Participate in pre-sales discovery meetings, customer presentations, and solution discussions to ensure services requirements are clearly understood and positioned appropriately.
• Develop high-level implementation estimates early in the opportunity lifecycle, including effort, timeline, and resource assumptions.
• Lead the transition from early estimates into formal deliverables, including:
• Defining project scope
• Building cost models
• Documenting assumptions and exclusions
• Identifying dependencies and risks
• Own the creation and finalization of Statements of Work (SOWs) and associated services documentation, ensuring alignment with customer expectations and internal delivery standards.
• Collaborate with internal stakeholders across:
• Professional Services Delivery
• Sales & Account Executives
• Product Management
• Legal/Contracts
• Finance and Deal Desk
• Ensure services offerings are packaged effectively within subscription deals, supporting accurate forecasting and smooth handoff into delivery.
• Maintain strong knowledge of Mitratech’s legal operations solutions, including:
• TeamConnect
• TAP
• Legal Hold
• HotDocs
• Support process improvement efforts related to services quoting, scoping, and sales-to-delivery workflows.
• Act as an internal advocate for services capacity, delivery readiness, and customer success during deal structuring.

Requirements & Qualifications:

Required Experience & Background

• 8–12+ years of experience in a combination of:
• Professional Services
• Pre-Sales / Solution Consulting
• Services Deal Management
• SaaS Implementation Scoping
• Demonstrated experience supporting or partnering with subscription-based enterprise software sales teams.
• Strong expertise in legal operations technology and services, with direct familiarity with:
• TeamConnect implementations
• TAP solutions
• LegalHold deployments
• HotDocs
• Proven ability to translate customer needs into structured services scope, estimates, and contractual deliverables.

Core Skills

• Deep understanding of professional services commercial constructs, including:
• SOW development
• Fixed-fee vs T&M models
• Assumptions, exclusions, and change control
• Excellent communication and executive presence in customer-facing settings.
• Strong organizational skills with the ability to manage multiple active opportunities simultaneously.
• Comfort operating in a fast-paced, cross-functional environment with shared ownership between Sales and Services.

Preferred Qualifications

• Prior experience in legal tech, legal operations consulting, or enterprise SaaS delivery.
• Familiarity with Salesforce opportunity structures and services-related order types.
• Experience supporting complex enterprise deals involving both subscription and implementation services components.