Professional Services Engineer, UKI

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

Professional Services Engineers engage with customers to provide installation, migration, training, and advisory services. They handle installations ranging from single-node Omnibus installs, to our largest reference architectures utilizing IaC/CaC, migrations from multiple systems to GitLab SaaS or self-hosted, and advisory services across the entire GitLab feature stack.

Professional Services Engineers are expected to be able to interface not only with the customer, but with our GitLab Product/Engineering teams, to find the best route for customer success, and to help drive improvements into GitLab features and processes.

What you'll do

• Uses a consultative approach to customer engagements
• Does not focus on just “doing the work”
• Looks for opportunities to help the customer achieve their vision more effectively and efficiently
• Delivers on SOW with guidance from technical architects
  • SOW scope may include:
    • Installation and configuration of GitLab solutions in the customer environment
    • Provide technical training sessions remotely and/or on-site
    • Provide documentation for implementation, guides, maintenance, etc relevant to the customer requirements.
    • Manage creation of new and/or maintenance of existing artifacts and templates for deliverables and training
    • Develop and implement migration plans for customer VCS & data migration
• Contributes to the extension and maintenance of documentation/scripts for implementation and workflow to align with custom requirements
• Documents opportunities to help the customer achieve their vision more effectively and efficiently
• Communicate opportunities to the customer project and account team
• Supports engagement managers on quoting and scoping of SOWs
• Document and implement improvements for Professional Services engagement processes

What you'll bring

• Professional exposure with one or more IaC/CaC technologies:
  • Terraform
  • Ansible
  • Packer
  • Puppet
  • Chef
• Professional exposure with one or more cloud providers:
  • AWS
  • GCP
  • Azure
• Proficienct in the English language, both written and verbal, sufficient for success in a remote and largely asynchronous work environment
• Experience using, deploying, or configuring GitLab
• Comfortable working in a fast-paced environment, sometimes with multiple customer engagements at once
• Positive disposition and solution-oriented mindset
• Effective communication skills: Regularly achieve consensus with peers, and provide clear status updates
• Self-motivated and self-managing, with strong organizational skills
• Shares GitLabvalues, and work in accordance with those values
• Ability to thrive in a fully remote organization
• ~20% travel may be required