Product Manager, Billing

Job Description

We're looking for a Senior Product Manager to own Tailscale's billing and monetization infrastructure. You'll own the systems and experiences that power how Tailscale captures value: entitlements and plans, usage metering, payments, invoicing, and enterprise billing. This is the commercial backbone of Tailscale: every pricing model, every plan change, every invoice flows through your domain.

You'll report directly to our VP Product, Ross Kukulinski, and collaborate with peers across Product, Engineering, Design, Finance, and Go-to-Market. You'll work closely with our Growth PM — they own the journey from signup through activation and conversion; you own the commercial infrastructure that makes those transactions work.

Key Responsibilities

• Own the product strategy and roadmap for Tailscale's entitlements, plans, and billing infrastructure
• Own the Stripe integration and payment processing stack — plan selection, payment UX, subscription lifecycle management
• Build and manage the usage data ingestion pipeline and APIs that power metering, usage reporting, and usage-based billing
• Design the UX for usage reports and invoices — making billing data clear and trustworthy for both self-serve and enterprise customers
• Define and manage entitlements and plan structures that map Tailscale's pricing and packaging to the features customers can access
• Own enterprise billing workflows, including Salesforce billing entitlement sync and custom enterprise plan management
• Partner with the Growth PM to build shared metering and event data infrastructure that serves both product analytics and billing
• Partner with Finance and GTM to develop and execute pricing and packaging changes, translating business strategy into product requirements
• Define and track key billing metrics (expansion revenue, billing-related churn, invoice accuracy, support ticket volume) and use data to prioritize the roadmap

What We Are Looking For

• 4+ years in a product role, with direct experience owning billing, payments, pricing, or monetization systems at a SaaS or technology company
• Understanding of billing systems architecture — you can have a meaningful technical conversation about metering, rating, invoicing, payment processing, and subscription lifecycle management
• Experience with pricing and packaging strategy — you've shipped pricing changes and understand the cross-functional coordination required across product, finance, sales, and marketing
• Experience with data analytics tools (e.g., SQL, Looker, Snowflake) and comfort using data to drive prioritization and measure outcomes
• Strong product taste — you believe billing and checkout experiences deserve the same design rigor as core product features
• Ability to explain complex billing and pricing concepts to both technical and non-technical stakeholders
• Able to move fast, build your own context, and drive decisions without waiting to be directed

Nice to Have

• Hands-on experience with Tailscale at work or home
• Direct experience with Stripe or similar metered billing platforms (Metronome, Orb, OpenMeter)
• Experience building or scaling usage-based or consumption billing models
• Experience with cloud marketplace billing (AWS, GCP, Azure)
• Background in developer tools, infrastructure, or security-focused SaaS
• 0-to-1 product building experience — you've stood up a billing system or pricing model from scratch
• Familiarity with PLG/self-serve environments where billing is a core part of the user journey
• Experience with Salesforce CPQ or CRM billing system integrations
• Experience using LLMs and coding agents as part of your daily product workflows