Principal Product Specialist

About the Role: We're looking for a seasoned Principal Product Manager/Specialist to join our team in a fully remote role based in the Netherlands. The main focus of this position is to support growing and sustaining Zscaler core businesses revenues, with a special focus on ZIA and ZPA product lines. You will work closely with Product Management and Sales leadership to manage field engagements and provide assistance to Sales Engineers and Architects throughout the customer lifecycle.

What you'll do

• Partner with Product Management leadership to streamline field operations, ensuring Sales Engineers and Architects have the support needed to successfully execute Proof of Value stages.
• Support ideation and execution of product strategy around Zscaler platform and core services (ZIA and ZPA).
• Work with support leadership to provide timely assistance to large customers in event of escalations and deployment of Zscaler services.
• Report status of the deals and business crisply and succinctly to multiple stakeholders, product leadership and sales leadership.
• Actively engage with product and engineering teams to provide feedback on product evaluations and act as a customer advocate.

What We're Looking for

• 10+ years of experience in either managing a pre-sales team as a hands-on technical leader, or as a Product Specialist or an outbound Product Management role.
• Experience working in a platform company to help with growing and sustaining revenue.
• Deep understanding of SWG, ZTNA, Proxies, Firewalls, VPN and data path technologies.
• Deep understanding of authentication and identity protocols such as SAML, SCIM etc.
• Ability to work in a fast paced environment and track the engagement and activity using project management tools.

Preferred Qualifications

• Deep understanding of Internet and Network protocols such as TCP, UDP, HTTP, DNS, SSL etc.
• Excellent written and verbal communication skills as this is a customer facing role and interacts with multiple stakeholders including sales, engineering, product management on a daily basis.
• Strategic insight into how customers leverage digital transformation—specifically automation and evolving data integration patterns—to drive business value.

Benefits

• Various health plans.
• Time off plans for vacation and sick time.
• Parental leave options.
• Retirement options and Education reimbursement.