Patient Coordinator

About the Role: The Patient Coordinator plays a critical inside sales role in driving the success of Natera's Oncology product lines. This position is responsible for managing and growing patient relationships while directly contributing to revenue through proactive outreach, pipeline development, and ongoing engagement. This role blends customer advocacy with inside sales execution, requiring strong relationship-building skills, sales acumen, and the ability to connect daily activities to pipeline and revenue outcomes.

What You'll Do

• Serve as an inside sales partner to Field Sales by supporting territory strategies and advancing opportunities through the pipeline.
• Proactively manage inbound and outbound patient outreach to influence testing adoption, scheduling, and continuity of care.
• Build and maintain long-term, consultative relationships with patients to drive repeat testing and ongoing engagement.
• Identify, nurture, and progress patient opportunities from initial contact through completion of testing, ensuring alignment with sales pipeline goals.
• Collaborate cross-functionally with Sales, Billing and Customer Support to remove barriers and close gaps impacting conversion or timing.
• Maintain accurate documentation of interactions, opportunities, and pipeline activity in CRM and business intelligence tools (e.g., Salesforce, PowerBI).
• Analyze territory and pipeline data to prioritize outreach, identify trends, and optimize sales efforts.
• Act as a patient advocate within Natera while maintaining a revenue-focused, sales-driven approach.

What You Bring

• Minimum of 2 years of inside sales experience, preferably in a remote or phone-based environment.
• Minimum of 2 years of experience in outbound and inbound sales or call center roles with measurable performance goals.
• Demonstrated ability to manage a territory or book of business and connect daily activities to pipeline outcomes.
• Experience using CRM systems (Salesforce preferred) to manage leads, opportunities, and sales activity.
• Strong relationship-building skills with the ability to influence and guide patients through a consultative sales process.
• Comfortable handling objections, navigating complex conversations, and driving next steps toward conversion.
• Bonus: Background in medical, diagnostic, or biological sciences preferred.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans.
• Free testing for employees and immediate families, in addition to fertility care benefits.
• Pregnancy and baby bonding leave, 401k benefits, and commuter benefits.