Company Overview

Wingz is a leading rideshare company focused on Non-Emergency Medical Transportation (NEMT).

Position:

NEMT Operations Associate

Work Schedule:

US Hours (EST)

Employment Set-up:

Remote (Independent Contractor)

Employment Type:

Full-Time / Long Term

Salary Rate:

USD 700 - 1,000/ Month

Benefit:

10 PTO and HMO after the probationary period

Pay-out Frequency:

Semi-monthly

Equipment:

Self-Provide

Job Summary:

As Wingz continues to grow in the NEMT field, we are expanding our team to keep up with demand. Accepted candidates may start in a Support Team capacity and can be moved into one of the following specialized roles based on their skills, performance, and our operational needs:

Market Associate
Build and manage relationships with healthcare facilities, brokers, and partners

Drive outreach, pipeline activity, and market growth in assigned US territories

Best fit: business development, sales, client relations, partnership management
Driver Safety & Reliability
Monitor driver performance and safety scores

Investigate incidents and implement corrective action protocols

Best fit: fleet operations, logistics, QA, safety management, transport compliance
Driver Onboarding
Manage end-to-end driver onboarding — documentation, background checks, training, system enrollment

Ensure every driver is deployment-ready before their first trip

Best fit: HR operations, people operations, workforce admin, talent coordination
Compliance
Ensure operations align with NEMT federal and state regulations

Maintain audit-ready records and resolve compliance gaps

Best fit: regulatory compliance, healthcare admin, risk management, policy implementation

What We Look For in Every Candidate:

Structured thinker — analyzes situations clearly before acting
Strong executor — follows through with urgency and precision
Resolution-driven — owns problems end-to-end until resolved
Standards-oriented — implements protocols consistently without being prompted
Accountable — self-managed, reliable, and holds a high personal standard

Requirements:

Minimum 3 years of relevant experience in any of the tracks above
Strong written and verbal English — professional and confident
Comfortable working independently in a remote, US-facing environment
Proficient with data, trackers, dashboards, and operations tools
Experience with US-based clients or companies is a strong advantage
Leadership or team coordination experience is a significant advantage — considered for senior or lead-level placement