Manager, KYC Operations

About MoonPay: MoonPay is a premier, internationally recognized financial technology giant, Web3 infrastructure pioneer, and digital payment accelerator on an absolute mission to onboard the world to the decentralized economy. Built on the core belief that crypto and blockchain are fundamental vectors for global financial empowerment and personal autonomy, MoonPay engineers secure, enterprise-grade software layers that enable anyone, anywhere, to buy, sell, and trade digital assets seamlessly using everyday payment methods like credit cards, Apple Pay, PayPal, Revolut, and Venmo. Trusted implicitly by nearly 30 million consumer accounts and over 500 leading corporate projects worldwide, MoonPay matches mainstream accessibility with uncompromised regulatory hygiene—operating as a fully licensed platform across the United States, the United Kingdom, the European Union, Canada, and Australia. Featured in the Sunday Times Best Places to Work guide, the hyper-growth firm operates with an execution-centered corporate philosophy driven by five foundational values: Be Hungry, Level Up, Own It, Crypto Curious, and Kaizen (continuous optimization). MoonPay provides high-agency operations leaders with an uncompromised remote canvas to leverage state-of-the-art identity verification systems, manipulate data-driven risk models, and scale high-integrity compliance workflows safely worldwide.

Position Overview

We are seeking a highly analytical, systems-minded Manager, KYC Operations to join our core centralized Customer Operations collective in a full-time remote capacity across India, with a primary regional team hub located in Bengaluru. In this high-leverage and strategic leadership seat, you will step up to claim true individual operational and product accountability for steering our global customer onboarding frameworks, Enhanced Due Diligence (EDD) protocols, and ongoing compliance review systems across MoonPay and all adjacent subsidiaries. Shifting completely away from routine document checking, monotone single-case processing, or passive queue observation, you will operate as a principal back-office compliance architect—partnering side-by-side with global Product, Engineering, and Legal teams to transform complex legal rules into scalable, user-friendly software workflows. This position requires a financial crime mitigation veteran with 5+ years of verified operational background who governs regulatory exposure parameters fluidly natively using Legal Consultant compliance rubrics, guides team performance data smoothly natively using Project Management trackers, and commands digital identity verification vendors confidently across fast-moving transaction spaces.

Key Responsibilities

• KYC Operations Team Leadership: Manage, develop, mentor, and structurally scale a high-performance team of KYC Operations Analysts, optimizing individual throughput, professional training paths, and team-wide operational rigor.
• End-to-End Onboarding Process Governance: Oversee and guarantee total compliance consistency across the complete customer lifecycle for all MoonPay consumer applications, enforcing strict alignment with international anti-money laundering (AML) laws and zero-trust internal risk policies natively utilizing Legal Consultant controls.
• Advanced Risk and Screening Triage: Function as the absolute operational domain authority and final internal escalation anchor for complex user reviews, analyzing high-risk accounts, customer risk assessments, political exposure (PEP parameters), and global sanctions matches.
• Automated Workflow and Tooling Optimization: Collaborate in lockstep with distributed Product Management and Engineering units to identify operational friction, scoping and prioritizing automated verification logic to compress user handling times natively leveraging Project Management design patterns.
• Rigorous Quality Assurance Framework Ownership: Architect, document, and maintain high-fidelity Quality Assurance (QA) audit loops for the customer operations group, tracking analytical error metrics and implementing immediate corrective workflow loops.
• Identity Verification Vendor Management: Govern day-to-day transaction logic and workflow pathing configurations with external digital identity platforms and KYC vendors, running ongoing data analysis on third-party SLA performance, false-positive frequencies, and system downtime triggers.
• Data-Driven KPI Analysis and Reporting: Establish, monitor, and distribute clear data analytics tracking logs to show executive leadership team boards the real-time operational health, backlog status, and verification latency trends of the compliance division.
• Cross-Functional Strategic Realignment: Facilitate proactive communication and project syncs across internal Legal, Compliance, Product, and Finance cells to evaluate emerging regulatory updates and plan future-state verification layouts.

Required Skills & Qualifications

• A minimum of 5 years of verified professional history running advanced Know Your Customer (KYC) operations, anti-money laundering (AML) technical checking, financial crime investigation consulting, or digital identity verification management.
• Proven, documented history serving successfully as a Team Lead, Operations Manager, or Strategic Advisor over a high-velocity compliance or back-office risk infrastructure cell.
• Deep, authoritative technical command of Customer Due Diligence (CDD), Enhanced Due Diligence (EDD) workflow configurations, PEP screening, customer behavior tracing, and relational compliance database structures.
• Expert-tier capability translating abstract, highly complex legal text and regulatory guidelines into clean, scannable, and scalable operational workflows natively utilizing Legal Consultant compliance models.
• Practical operational familiarity designing database dashboards, checking data trends, and handling process automation schedules natively using Project Management guidelines.
• Outstanding written, verbal, and visual presentation communication traits in business-fluent English, enabling flawless collaborative alignment when guiding front-line analysts and delivering compliance data over executive assemblies.
• Work Pattern and Schedule Adaptability Notice: Position structured as a 100% remote layout open exclusively to qualified operators based permanently and resident within **India** (specifically anchored in Bengaluru, operating remotely until localized physical facilities are established). This role strictly requires operational readiness to handle weekend tracking and variable shift schedules depending on real-time business and transaction volumes.

Preferred Strategic Indicators (Nice to Have)

• Prior commercial compliance history operating explicitly within a hyper-growth cryptocurrency exchange ecosystem, decentralized Web3 application interface, multi-currency electronic wallet, or digital cross-border payment gateway framework.
• Hands-on operational familiarity manipulating automated compliance ticketing networks and case management platforms.
• Prior background orchestrating or managing hybrid delivery tracks alongside external Business Process Outsourcing (BPO) groups or inside a multi-vendor cloud software setup.
• An outcome-driven personal philosophy rooted in high technical curiosity, a Kaizen mindset focused on continuous improvement, and an intense passion for building fair, open financial systems that advance financial freedom.

What We Offer

• Disruptive Global FinTech Salaried Blueprint: An highly competitive full-time baseline salary package tailored precisely to evaluate your risk authority, team management craftsmanship, and operational conversion velocities, supplemented by covered corporate equity packages that provide real platform ownership.
• The exceptional professional canvas to directly direct, shape, and code-configure the onboarding systems protecting an expanding global financial titan from financial crime exposure.
• Profound work-from-home remote parameters offering an elite virtual execution framework, complete scheduling trust, a dedicated home office furniture stipend, a recurring remote working utility allowance, and zero physical office commuting friction across India.
• Immediate baseline access to premium corporate lifestyle and wellness protections, providing comprehensive private healthcare benefits for you and your family, alongside enhanced paid parental leave allowances.
• Access to elite personal and technical enrichment tracks, including an annual personal training budget, unlimited paid holiday choices, zero-fee crypto transactions, and a monthly product utility stipend.
• Opportunities for global physical integration, featuring covered travel expenses to regular remote company offsite weeks, international technical hackathons, and global team collaboration blocks.