Manager, HR Generalists

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

As the Manager of HR Generalists, you will lead a team responsible for delivering streamlined HR support and driving consistency across the organization. You’ll establish processes, enhance the employee experience, and ensure alignment with business goals. This role also acts as a critical player in fostering seamless collaboration between HRBPs, COEs, and business leaders. You'll bring strong expertise in employee relations, process improvement, and team leadership to thrive in a matrixed environment.

The HRBP team serves as trusted partners, collaborating with business leaders and People Team Centers of Excellence (COEs) to drive organizational performance, elevate the employee experience, and ensure operational compliance. By anchoring the HR Generalist function, this team enables consistent, high-quality support, fosters knowledge sharing, and prioritizes work that aligns with company objectives. This role offers a unique opportunity to join a team at the intersection of strategy and operations in a collaborative, high-impact environment.

About the Job

• Lead, coach, and develop a team of HR Generalists, setting goals and performance standards.
• Develop and execute standardized HR processes and documentation.
• Act as the escalation point for identified opportunities
• Proactively prioritize and balance workloads, aligning support with business needs.
• Collaborate closely with HRBPs and COEs to inform and improve HR strategies and programs.
• Foster a culture that champions DEI, employee engagement, and continuous improvement initiatives.

About You

Minimum Qualifications

• 7+ years of progressive HR experience with at least 3+ years in a leadership/people management capacity.
• Expertise in employee relations, including a deep knowledge of HR policies, compliance standards, and operations.
• Proven ability to standardize processes and drive consistency across diverse regions.
• Strong communication, coaching, and influencing skills.
• Experience managing functions in matrixed environments, balancing collaboration across HRBPs and COEs.

Preferred Qualifications

• Experience working in high-growth industries such as tech, retail, logistics, or marketplaces.
• Demonstrated knowledge of multi-state HR practices and compliance (e.g., CA, NY, CT, NJ regulations).
• Strong track record of building operational frameworks and streamlining cross-functional workflows.
• Experience working in a matrixed environment with HRBPs and COEs preferred.
• Passion for employee engagement, DEI efforts, and driving culture forward.