Lending Manager (Back End)

About Knock: Knock is an elite, hyper-growth real estate technology and lending platform on a mission to redefine the home buying and selling experience. Our flagship offering, the Knock Bridge Loan™, empowers homeowners to “buy before they sell” by unlocking home equity to maximize transactional competitiveness, convenience, and certainty. Partnering with a vast network of 60,000+ loan officers and real estate professionals nationwide since 2015, Knock is backed by top-tier institutional investors including Foundry Group, Trinity Capital, and the National Association of Realtors, repeatedly earning honors as one of Inc.’s Best Workplaces.

Position Overview

We are seeking an experienced, process-driven mortgage operations leader to step into the role of Lending Manager (Back End). In this strategic capacity, you will manage, lead, and scale our high-volume mortgage Closing and Funding departments, alongside co-managing the post-closing Loan Assistant squad for recordation and structural file audits. This execution-centric leadership track requires an agile technical mind capable of load-balancing closing pipelines to meet rigorous SLA targets, writing standard operating policies, and auditing data to protect capital compliance parameters.

Key Responsibilities

• Closing & Funding Governance: Direct and manage the full daily production workflow of the mortgage Closer and Funder team tracking performance against company KPIs.
• Pipeline & SLA Management: Proactively track and load-balance the mortgage closing pipeline, delivering real-time pipeline coaching, routing escalations, and troubleshooting complex exceptions.
• Post-Closing Oversight: Co-manage cross-functional Loan Assistants during post-closing phases, ensuring rigorous document validation, file recordation loops, and detailed file audits are met.
• Front-to-Back Synchronization: Partner closely alongside the Front-End Lending Manager to ensure frictionless account transitions from processing/underwriting tracks directly into closing channels.
• Policy & Procedure Architecture: Collaborate with the Head of Lending to analyze policy bottlenecks; author updated process guidelines and procedure playbooks, then supervise internal training and team adoption loops.
• Performance Telemetry tracking: Maintain clear individual accountability metrics by documenting developmental 1:1 goals and tracking metrics inside platforms like BambooHR and 15Five.

Required Skills & Qualifications

• Minimum of 10 years of verified professional experience within the mortgage lending or real estate finance industry, with at least 5 years operating directly in a structured leadership or team manager role.
• Proven background managing a mortgage loan closing, funding, or specialized banking operations department.
• In-depth, authoritative knowledge of Conventional mortgage products, structural Fannie Mae / Freddie Mac guidelines, and Regulatory Mortgage Compliance frameworks (state, federal, and local investor policies).
• Outstanding written and verbal communication skills, with a track record of running national distributed teams in a 100% remote layout.
• Obsessive attention to operational detail with an absolute commitment to data accuracy and triple-checking financial documentation.
• Strong problem-solving capacity to implement systemic adjustments across processing pipelines when tracking performance metrics.
• Education: High school diploma or equivalent verified professional industry experience.
• Location Context: 100% remote working infrastructure and flexible task tracking open to qualified financial operations leaders residing anywhere within the United States.

What We Offer

• Base Compensation Bracket: $88,100 – $96,100 USD per annum (Final salary allocation is determined in good faith according to experience levels, role level, and localized market coordinates).
• Lucrative incentive plan structure offering consistent, performance-based bonus payouts.
• Top-tier comprehensive medical, dental, and vision insurance options starting on your absolute first day of employment.
• Highly flexible Paid Time Off (PTO) package alongside structured paid parental leave options (12 weeks for birthing parents / 6 weeks for non-birthing parents).
• Dedicated annual $1,000 professional development learning stipend.
• Company-sponsored Life, AD&D, and short/long-term disability insurance coverage lines.
• Noncontributory corporate 401(k) retirement savings infrastructure.
• $75 monthly wellness allowance, up to $400 monthly co-working office space subsidy, and a recurring $100 monthly stipend for high-speed home internet and mobile device data connectivity lines.