Lead Client Services Project Manager, CX

Role Description:

• Manage high-visibility software and AI/GenAI projects, ensuring delivery aligns with scope, timelines, and customer expectations.
• Manage project plans, schedules, RAID logs, and all core project documentation.
• Provide clear and consistent communication with executive leadership.
• Drive ownership and accountability.
• Manage escalations with professionalism and urgency.
• Guide teams through the project lifecycle.
• Mentor project managers and help advance best-practices across the PMO.
• Navigate shifting priorities and adjust project approaches meet evolving business and customer needs.

Experience:

• 8+ years of project management experience leading complex, customer-facing software delivery projects.
• Proven success managing full end to end delivery using Agile, Waterfall, and hybrid methodologies.
• Experience delivering technical, SaaS, and AI/GenAI projects.
• Strong analytical skills with a track record of managing risks, revenue, and escalations.
• Excellent communication & expectation management
• Advanced proficiency in project management and reporting tools (e.g., MS Project, Salesforce, Rocketlane, & Power BI).
• PMP certification required.

What’s in it for you?

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!