Junior Product Support Specialist

Junior Product Support Specialist

We’re looking for a Junior Product Support Specialist to join the Amplemarket Support Team — the friendly experts helping our customers get the most out of our platform.

If you’re curious, resourceful, and eager to kickstart your career in tech, this role is for you. You don’t need previous experience in SaaS or product support - just strong communication skills, problem‑solving instincts, and a genuine desire to learn.

About the role

The Support Team at Amplemarket is on a mission to deliver the best customer experience in the industry. You’ll be the face of our product - guiding users, identifying patterns in feedback, and working with Product and Engineering to make things even better. As you grow, you’ll learn how SaaS companies operate behind the scenes and develop skills that will set you up for a long‑term career in customer success or product operations.

You will:

• Communicate with customers via email, chat, and occasional video calls to answer questions and resolve issues.
• Learn our product inside and out to help users find solutions and make the most of key features.
• Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform.
• Build and update help center documentation, FAQs, and internal resources to make troubleshooting easier.
• Take ownership of customer issues and ensure they’re fully resolved — always aiming to create a great experience.

Who we’re looking for:

• You’re eager to start or transition into a career in tech and enjoy helping people solve problems.
• You communicate clearly and confidently in English (proficiency is mandatory for this role).
• You’re curious, proactive, and thrive in fast‑paced, collaborative environments.
• You stay calm under pressure and approach challenges with persistence and creativity.
• You’re based in the Americas and can work comfortably within U.S. time zones.

It’s a plus if you have:

• Any prior experience in customer‑facing roles (support, service, retail, hospitality, etc.).
• Familiarity with tools like Zendesk, HubSpot, or Intercom — or an eagerness to learn them.
• Experience working remotely or within distributed teams.

A little more about Amplemarket:

• We are a post-Series A start-up
• We are backed by YCombinator
• Fast growing startup with product market fit
• Founders also created https://fermatslibrary.com
• You can listen more about us here: https://bit.ly/2W7fVDR

We offer:

• Nice work environment
• Competitive Salary
• Health Insurance
• Stock Options
• Annual Company Trip in a secret location
• and more!