Junior Business Analyst

About Us

Keller Postman represents a broad array of clients in class and mass actions, individual arbitrations, and multidistrict litigation matters at the trial and appellate levels in federal and state courts. Serving hundreds of thousands of clients in litigation and arbitration, we have prosecuted high-profile mass tort, antitrust, privacy, product liability, employment, and consumer-rights cases. Our firm also acts as plaintiffs’ counsel in high-stakes public-enforcement actions. Our mission is to achieve exceptional results for our clients, drive innovation in the practice of law, and pursue unparalleled excellence in everything we do.

Purpose:

We are looking for a motivated and detail-oriented Junior Business Analyst to join our Client Services team. You will work closely with Client Services stakeholders and IT to support day-to-day operations, help document business processes, and assist in analyzing and improving system functionality.

Key Responsibilities:

• Collaborate with IT and Client Services teams to gather and document system enhancement requests.
• Assist in writing clear and concise business requirements and documenting them.
• Help analyze current business processes, identify areas for improvement, and translate business needs into action with support from our Strategic Operations Business Analyst.
• Support the creation and maintenance of Standard Operating Procedures (SOPs).
• Assist in generating and analyzing reports using Excel, Salesforce, and Sigma to support team goals.
• Participate in User Acceptance Testing (UAT) for new system features and enhancements.
• Process administrative work including running skip traces and sending SMS blasts.
• Help develop and update training materials and assist with user training when needed.
• Provide general project support, including maintaining project timelines and tracking progress, and perform other administrative and analytical tasks as assigned.

Skills & Qualifications:

• Strong analytical thinking and attention to detail.
• Clear written and verbal communication skills.
• Willingness to learn and contribute to a team-oriented environment.
• Basic understanding of documenting processes and using flowcharting tools (e.g., Lucidchart or similar).
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Exposure to Salesforce, Sigma, or similar reporting tools is a plus.
• Ability to stay organized and manage multiple tasks simultaneously.

Education & Experience:

• Bachelor’s degree required.
• 1 year or more of experience in a business analysis, operations, or project coordination role is preferred.
• Exposure to tools such as Salesforce, Azure DevOps, or Lucidchart is a plus.

Language Ability:

• Must be able to read, write, and speak fluent English.

Physical Demands:

• This job requires remaining in a stationary position, often standing or sitting for prolonged periods.