IT Support Specialist

IT Support Specialist - PH @ Moxie

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.

Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.

IT Support Specialist

We’re looking for an IT Support Specialist to own access provisioning, help desk operations, and device management at Moxie — ensuring our team can work quickly, securely, and without friction.

This role is the operational backbone of IT. You’ll be responsible for making sure employees have the right access at the right time, resolving technical issues efficiently, and maintaining a reliable, well-documented IT system as we scale.

You’ll work closely with Technical Operations leadership, but this is a high-ownership individual contributor role — ideal for someone who enjoys solving problems end-to-end and improving systems over time.

What you’ll do

• Own access provisioning end-to-end: Process and fulfill access requests across our SaaS stack, ensuring accuracy, proper approvals, and complete documentation.
• Run the IT help desk: Serve as the primary point of contact for IT support, resolving issues quickly and routing more complex problems with clear context.
• Support onboarding and offboarding: Ensure new hires are fully set up on day one and that departing employees are cleanly and securely deprovisioned.
• Manage our SaaS and device ecosystem: Work across tools like Google Workspace, Slack, 1Password, Jamf, Twingate, and AWS to keep systems running smoothly.
• Improve documentation and SOPs: Build and maintain clear, accessible runbooks that reduce repeat issues and improve consistency across IT workflows.
• Reduce response and resolution times: Continuously improve speed and reliability of access provisioning and ticket handling.
• Partner cross-functionally: Work with People and Finance teams to ensure accurate provisioning, offboarding, and license management.
• Identify and fix systemic issues: Surface recurring patterns, tooling gaps, or policy issues and propose improvements to how IT operates at scale.

What we’re looking for

• Experience in IT support, help desk, or technical operations roles in a SaaS or tech-enabled environment.
• Familiarity with modern SaaS tools (e.g., Google Workspace, Slack, 1Password, device management tools, VPN/access tools).
• Strong troubleshooting skills — you can diagnose issues, resolve them efficiently, and know when to escalate.
• High attention to detail, especially around access management, documentation, and audit trails.
• Comfort working in ticketing systems (Linear, Jira, Zendesk, etc.) and managing multiple requests at once.
• Clear communicator who can help non-technical teammates resolve issues quickly and confidently.
• A proactive mindset — you don’t just fix problems, you look for ways to prevent them.

Why join us?

At Moxie, IT isn’t just support — it’s an enabler of everything we do. As we scale, having reliable, secure, and efficient systems becomes mission-critical.

In this role, you’ll:

• Own a core function that impacts every employee at the company
• Work across a modern SaaS stack with real responsibility and autonomy
• Build systems and documentation that scale with the business
• Contribute directly to our SOC2 and HIPAA readiness journey
• Grow into more advanced roles in IT, security, or technical operations

This is a great opportunity for someone who wants to go beyond ticket-taking and become a true owner of IT operations in a fast-growing company.

At Moxie, we believe in creating a workplace where everyone feels valued, trusted, and included. Our team lives by our values: act as owners, give more than we take, move with speed and care, and simplify and learn every day.

We welcome people of all backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist.