Integration Specialist

About the Role: The Integration Specialist plays a critical role in ensuring new Applause clients are successfully implemented with a heavy focus on technical integrations. This role is responsible for managing CRM integrations, API connectivity, and related technical workflows during the onboarding process. You will be the bridge between our product, customer success, and client IT/technical teams to ensure data flows seamlessly and customers go live quickly with minimal disruption.

What You'll Do

• Technical Integration Execution: Configure, test, and deploy CRM integrations, APIs, and other connected systems during onboarding, ensuring accuracy and stability.
• Backend Problem-Solving: Proactively identify, diagnose, and resolve API errors, data sync issues, and configuration challenges, working closely with product and engineering teams.
• Internal Collaboration: Partner with implementation managers, CSMs, and sales engineers to align technical work with client requirements.
• Workflow Optimization: Document and refine integration processes to improve efficiency, reduce implementation time by 10%+, and minimize recurring issues.
• Testing & Quality Assurance: Perform thorough end-to-end testing of integrations before launch to ensure they meet performance and functional requirements.
• Data Mapping & Configuration: Manage and validate data flows between systems to ensure integrity and proper synchronization.
• Technical Documentation: Maintain clear, detailed records of integration steps, configurations, and troubleshooting actions for internal reference and scalability.

What You Bring

• 3–5 years of experience in technical implementation, integrations, or technical account management (preferably in SaaS or software solutions).
• Experience with CRM platforms and API integrations (REST, webhooks, etc.).
• Strong troubleshooting and problem-solving abilities with complex systems.
• Excellent project management skills; able to manage multiple technical projects simultaneously.
• Exceptional attention to detail, especially when handling technical configurations and implementations.
• Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
• Ability to work an 8-hour shift between the hours of 9:00 am - 6:00 pm MST.
• Bonus: Experience with Postman and AI tools is preferred.

Benefits

• 100% remote with no office mandate.
• PTO credits and 19 official company holidays.
• Ability to grow your career in a fast-growing tech startup.
• An energetic culture that is positive, celebrates together, and is driven by an inspiring mission.