Head of Strategic Accounts

Overview

Mesh is looking for a strategic customer leader to drive growth, performance and relationships across our most important enterprise and strategic accounts. You’ll work directly with C-suite executives, VPs, and Directors at leading enterprises, exchanges, wallets, and PSPs to ensure they’re realizing meaningful value from Mesh—and expanding with us over time.

You’ll own the post-sale relationship for our highest-value customers. This includes developing a deep understanding of each customer’s business, identifying and executing growth opportunities, owning commercial outcomes, and serving as their internal advocate. You’ll translate customer needs into product feedback, coordinate cross-functional teams to solve complex challenges, and build trusted, long-term relationships.

What You'll Do

• Own relationships with Mesh’s largest and most strategic enterprise accounts, serving as the primary point of contact for senior stakeholders
• Drive account growth by delivering against launch goals and identifying expansion opportunities across use cases, products, adoption, and transaction volume
• Lead renewals and expansion negotiations, including pricing, contract terms, and deal structure, in partnership with Sales and CS leadership
• Run weekly or bi-weekly check-ins and monthly and quarterly business reviews, tracking performance, surfacing risks early, and aligning on success metrics
• Partner with Product, Engineering, and CS to resolve complex customer challenges and deliver on commitments
• Translate customer feedback and market insights into actionable input for Product and go-to-market teams
• Build and maintain account success plans that connect customer objectives to Mesh capabilities and outline paths to deeper integration and revenue growth
• Represent the voice of strategic customers internally, balancing customer needs with company priorities
• Travel to meet customers, strengthen relationships, and represent Mesh at key industry event

Who You Are

• Bachelor’s degree or equivalent related experience
• 8+ years owning enterprise customer relationships in payments, fintech, or crypto, with direct responsibility for strategic accounts
• Deep understanding of payment networks, PSP economics, and merchant value chains; hands-on stablecoin or crypto experience strongly preferred
• Proven ability to earn trust with senior executives and influence across complex, multi-stakeholder enterprise organizations
• Demonstrated track record of driving commercial outcomes, including renewals, expansions, and pricing negotiations in high-stakes environments
• Strong strategic judgment, with the ability to translate customer business goals into product adoption and revenue growth
• Exceptional executive presence and communication skills; credible, concise, and confident in C-suite conversations
• Builder mentality: self-directed, resourceful, and comfortable operating with ambiguity in a fast-moving startup environment
• Willingness to travel regularly (25–50%) to be in front of customers, partners, and industry leaders