Head of Operations

About Partyhat: Partyhat is a global powerhouse operating at the absolute frontier of the Web3 economy and the digital iGaming landscape. Moving at the speed of light, we value results over corporate red tape. We favor extreme ownership and build highly secure, distributed infrastructure systems designed to serve thousands of players internationally every single day.

Role Summary

We are not seeking a traditional corporate administrator. We need a tactical "Command Center" Leader embedded within our Operations division to oversee the high-stakes front lines of our global business. You will take complete ownership of our distributed Customer Support and transactional Withdrawal teams, ensuring that our 24/7 global execution engine runs with absolute surgical precision, total security compliance, and premium player satisfaction metrics.

Key Responsibilities

• Front-Line Command: Lead, mentor, and actively scale global Customer Support and Withdrawal/Payment processing squads across multiple international shifts.
• Operational Architecture: Design and optimize global "Handover Protocols" to preserve 100% operational throughput across varying time zones 7 days a week.
• High-Value Transaction Oversight: Serve as the final point of escalation for high-value transactional payment queues, ensuring zero-exception adherence to on-chain wallet security protocols.
• Friction Optimization: Audit recursive platform issues within internal tools like Linear and Ashby, architecting permanent operational fixes to eliminate system bottlenecks.
• Performance Analytics: Manage and scale tracking metrics focused on throughput volumes, withdrawal resolution speeds, error rates, and team ROI metrics.
• Strategic Staffing: Partner closely alongside People & Culture teams to source, onboard, and train elite operational specialists ahead of user base surges.

Required Skills & Qualifications

• Battle-tested leadership background managing decentralized, 24/7 cross-border operations within high-growth FinTech, crypto, or mission-critical logistics sectors.
• Web3 Literacy: Complete native familiarity with on-chain mechanics, smart contract interactions, digital asset parameters (USDC/USDT), and wallet security configurations.
• Systems Thinker: Innate capacity to view operational friction through systematic "flows" and translate complex support scenarios into streamlined automated protocols.
• Hyper-Availability: Commitment to an on-call framework 7 days a week to comfortably handle transactional surges, system updates, and high-value escalations.
• Data-obsessed mindset with proven success using analytical tracking tools rather than intuitive feelings to drive resource allocations.
• Highly self-motivated and organized structure to govern an international network without losing track of a single player experience detail.
• Geographic Scope: Fully remote opportunity open to candidates residing within: Canada, Argentina, Brazil, Bulgaria, Colombia, Croatia, Latvia, Lithuania, Malta, Mexico, Philippines, Poland, Romania, or Ukraine.

What We Offer

• Extreme execution autonomy to build out your ultimate support and payment processing vision.
• Direct operational impact defining the global reputation of the prominent Partyhat brand.
• A fast-paced culture of momentum challenging you to constantly innovate and outperform late-stage market blocks.
• Crypto‑Native Compensation: All contract value settlements are fully processed in digital assets (USDC / USDT).