Global Head of Renewals

About the Role: As the Global Head of Renewals, you will own Ashby's renewal engine across all customer segments and lead a centralized, global team of Contract Managers. Your mandate is to drive NRR while maintaining strong pricing discipline, rigorous renewal forecasting, and a transparent, principled commercial experience for our customers. You will partner closely across Customer Success, Sales, Finance, Legal, and Revenue Operations to build the systems, processes, and team required to support our increasingly sophisticated customer base. This role reports directly to the VP of Customer Success and operates with significant executive visibility.

What You'll Do

• Lead & Scale a High Performing Organization: Lead and scale a centralized global Contract Management team. Hire, coach, and develop managers and individual contributors, evolving current role definitions and career paths.
• Performance Management: Refine performance metrics and accountability mechanisms tied directly to NRR, GRR, forecast accuracy, and pricing discipline.
• Own Global Renewal Outcomes: Own renewal outcomes across all customer segments, including retention, seat growth, and expansion at renewal, with NRR as the primary success metric.
• Cross-Functional Collaboration: Partner closely with Sales to coordinate expansion opportunities at renewal, including upgrades across pricing tiers (e.g., Plus to Enterprise).
• Process & Forecasting Rigor: Own the evolution of renewal tooling, workflows, and forecasting rigor, ensuring accurate projections and clear visibility into NRR performance.
• Evolve Commercial Policy & Pricing Discipline: Partner with RevOps, Finance, Contract Strategy, and Sales to maintain high standards with regard to pricing guardrails, discounting frameworks, and approval workflows.
• Enable Enterprise Renewals: Oversee complex renewal motions, including multi-year agreements, procurement-heavy renewals, and custom MSAs.

What You Bring

• Are a post-sales revenue leader with experience owning renewals, retention, and NRR in a scaling B2B SaaS environment (ideally Series D or beyond).
• Deep experience hiring, coaching, and driving performance management – you are comfortable setting a high bar and giving direct feedback.
• Think in systems, not one-off solutions, and enjoy building scalable commercial frameworks.
• Excel at cross-functional partnership, especially with Sales, Finance, Legal, and RevOps.
• Balance customer empathy with business rigor, believing great commercial experiences are transparent, principled, and fair.

Benefits

• Base Compensation: $200,000 – $250,000 USD/year.
• Equity offerings included.
• Commission incentives provided.