Fraud Analyst, Fraud Investigations

About the Role: MoonPay is a unified payments platform for digital currency. We are looking for an experienced Fraud Analyst to protect MoonPay and its users from fraud threats in the fast-evolving cryptocurrency landscape. You will sit within the Fraud Investigations team, leading complex investigations, managing fraud detection rules, and acting as an incident commander.

What You'll Do

• Act as an incident commander during live fraud attacks, coordinating containment and response.
• Review, build, implement, and tune fraud detection rules, backtesting logic against historical data.
• Conduct quality assurance reviews on BPO fraud analyst casework and provide structured feedback.
• Engage with Product, ML, Engineering, and Compliance teams to support fraud mitigation strategies.
• Identify gaps in tooling or processes and provide actionable feedback to improve detection accuracy.

What You Bring

• 3+ years of experience in fraud detection, prevention, and investigation, preferably in financial services or payments.
• Hands-on experience building, implementing, and tuning fraud detection rules.
• Experience with data analysis tools (e.g., SQL, Excel, or BI tools) to derive conclusions from large datasets.
• Strong understanding of fraud typologies, attack vectors, and emerging trends in the crypto space.
• Bonus: Coding ability (Python, SQL), experience with blockchain analytics (Chainalysis), or AI/ML fraud systems.

Benefits

• Competitive salary and an equity package for all employees.
• Unlimited holidays, private healthcare benefits, and enhanced parental leave.
• Home office setup allowance and an additional remote working allowance.
• Monthly budget for zero-fee crypto transactions on MoonPay products.
• Fully remote work flexibility within Mexico or India.