Federal Operations Manager

About the Role

The Federal Operations Manager plays a critical role in ensuring Armada’s success across federal customers by owning contract execution after award and translating signed deals into delivered outcomes. This role blends operational leadership, technical fluency, and customer engagement to ensure federal projects are executed on time, on budget, and to the highest performance standards.

The Federal Operations Manager serves as the primary execution lead for multiple concurrent federal projects across civilian agencies and defense-adjacent organizations. They interface directly with federal customers during kickoff, execution, and closeout, while coordinating closely with Armada’s sales, product, engineering, finance, and partner teams to deliver Atlas SaaS, Galleon IaaS, AI-enabled edge solutions—or integrated combinations of all three. This role is instrumental in building trust with federal customers, maintaining operational excellence, ensuring compliance, and identifying opportunities to expand scope and value during execution.

Location

This role is remote in the continental United States.

What You'll Do (Key Responsibilities)

Project & Contract Execution

• Own post-award execution for multiple federal contracts, ensuring delivery against Statements of Work (SOWs), timelines, milestones, and performance objectives.
• Lead project kickoffs with federal customers, establishing clear expectations, governance structures, and communication cadences.
• Manage end-to-end execution across Atlas SaaS deployments, Galleon edge infrastructure, AI/edge compute solutions, or hybrid offerings.

Customer Engagement & Delivery

• Act as Armada’s primary operational interface with federal customers during project execution.
• Build strong, trust-based relationships with government program managers, CORs, and technical stakeholders.
• Ensure customer satisfaction through disciplined execution, proactive issue resolution, and transparent communication.

Cross-Functional Coordination

• Coordinate across product, engineering, sales, finance, logistics, and partner teams to deliver integrated solutions.
• Translate customer requirements into actionable execution plans and ensure internal teams remain aligned and accountable.
• Support sales teams during execution by identifying upsell, expansion, and follow-on opportunities.

Operational Management & Reporting

• Track and manage schedules, deliverables, dependencies, and risks across multiple concurrent projects.
• Own project-level reporting, including status updates, milestone tracking, performance metrics, and executive summaries.
• Monitor contract financials, including burn rates, invoicing milestones, payments, and margin performance in partnership with finance.

Compliance, Risk & Process Management

• Ensure compliance with federal contract requirements, security protocols, and applicable regulations.
• Identify and mitigate operational, technical, and schedule risks.