EN/VR TPR Administrator

Role Introduction

We are seeking to hire a EN/VR TPR Administrator to our team!

Join Us in Empowering Lives Through SSA’s Employment Support Initiatives

Are you passionate about making a meaningful difference in people’s lives? The Social Security Administration (SSA) is committed to helping individuals with disabilities achieve greater independence through employment. By joining our team, you’ll play a vital role in supporting this impactful mission—helping people unlock their potential, build confidence, and create brighter futures. If you're driven by purpose and inspired by the chance to make a lasting impact, we invite you to be part of a program that changes lives every day.
The Systems Manager is responsible for the administration, security, maintenance, and optimization of IT systems, networks, and infrastructure supporting the Beneficiary Helpline and related program operations. This role ensures reliable system functionality, compliance with SSA and federal security standards, and supports business continuity through proactive management, troubleshooting, and enhancements. The Systems Manager collaborates with program leaders and cross-functional teams to align technology solutions with organizational needs, prepares technical documentation, and serves as a subject matter expert on system security and best practices.

Job Responsibilities and Duties:

The EN/VR TPR Administrator is responsible for the oversight, management, and technical administration of the Employment Network/Vocational Rehabilitation (EN/VR) Ticket Portal Registration (TPR) systems. This position ensures the integrity, accessibility, and compliance of TPR data and workflows, supporting the effective onboarding, management, and monitoring of EN and VR providers within the Ticket to Work Program. The Administrator coordinates with internal teams and external partners to ensure continuous system availability, resolves user issues, maintains data security, and implements enhancements in alignment with SSA regulations and program mission.

• Administer, monitor, and maintain the EN/VR TPR system, ensuring optimal performance, uptime, and security.
• Oversee data integrity processes, including validation, cleansing, and regular audits of EN/VR provider records.
• Manage user access, roles, and permissions; onboard and provide support to EN/VR users, addressing technical questions and access issues.
• Serve as the primary technical liaison between Ticket Program operations, EN/VR providers, and system development teams.
• Coordinate system updates, enhancements, and troubleshooting efforts; document technical changes and support change management processes.
• Ensure compliance with SSA, FISMA, Privacy Act, and all relevant federal data protection policies.
• Develop and update system documentation, user guides, and training materials to support users and internal staff.
• Track and report on system usage, performance metrics, and issue resolution status to management.
• Provide technical expertise during process improvement or expansion projects impacting the EN/VR TPR system.
• Support and enforce Section 508 accessibility requirements and other relevant standards in all activities.
• Participate in cross-functional meetings and trainings to align TPR administration with broader program objectives.

Requirements:

• Bachelor’s degree with 5–7 years of relevant experience in database administration, systems management, or application support, preferably in a government or social benefit setting.
• Demonstrated experience administering user access, maintaining data integrity, and troubleshooting complex technical issues.
• Strong background in managing secure, compliance-driven systems (knowledge of SSA, FISMA, Privacy Act requirements preferred).
• Exceptional analytical, problem-solving, and organizational skills.
• Proven ability to communicate effectively with technical and non-technical stakeholders, both verbally and in writing.
• Proficient with user support, system documentation, and change management best practices.
• Familiarity with Section 508 accessibility standards and the needs of diverse user populations.
• Experience in process improvement and project coordination.
• Proficient with relevant office software, ticketing systems, and database/reporting tools.
• Strong attention to detail, accountability, and commitment to service excellence.

Clearance requirements:

Must be a US Citizen and able to obtain and maintain a SSA Public Trust clearance