Enterprise Customer Success Manager

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Our Enterprise Core Customer Success Managers pick up where our Implementation team leaves off, partnering with mid-to-large enterprise accounts to drive wide-scale business transformation. You will spend your time building multi-year success plans and aligning with executive stakeholders to turn operational data into measurable outcomes. At Samsara, you are part of something bigger: improving the safety, efficiency, and sustainability of the operations that power our global economy.

Because our platform is shaped by its users, you will work cross-functionally with Sales, Support, Sales Engineering, Product, and internal leadership to ensure our innovation is grounded in real-world operational challenges. This role allows you to make a tangible impact on safety, efficiency, and sustainability for the essential industries that power our world.

This is a remote position open to candidates residing in the US except SF Bay Metro (CA), NYC Metro (NY), and Washington DC Metro.

You should apply if:

• You want to drive business transformation at scale: You enjoy moving beyond individual problem-solving to build the strategic foundation for our customers’ future growth. You want to partner with the backbone of the economy to turn safety and efficiency into essential business outcomes.
• You have a growth mindset: You are excited by the challenge of achieving substantial outcomes for complex organizations. You enjoy creating joint success plans that define clear metrics and timelines for multi-year change management.
• You are a cross-functional orchestrator: You know how to bring Sales, Sales Engineering, and Product into the conversation to remove barriers. You are comfortable surfacing new insights to leadership to ensure we are building for the long term.
• You want to work with the best in the industry: You want to be surrounded by a world-class team that values inclusion and authentic self-expression. You are looking for a cutting-edge organization that is constantly pushing the boundaries of the customer experience.

In this role, you will:

• Be on the front lines and ensure Samsara’s customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Conduct workshops to understand your customer's business, recommend how they can best leverage Samsara and partner with your customer on a joint success plan to achieve positive business outcomes.
• Own executive-level customer strategy by leading data-driven business reviews with senior decision-makers, aligning measurable outcomes to their operational priorities, and translating deep expertise in the Samsara platform into multi-product, industry-specific value narratives that drive adoption, expansion, and long-term partnership across complex enterprise organizations.
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 4+ years of experience in a Senior Customer Success, Account Management, or strategic consulting role.
• Exhibits solid priority management and high emotional intelligence required to lead through the demanding, high-visibility complexity of enterprise accounts, while maintaining a passion for taking initiative and going above and beyond in a dynamic, change-heavy environment.
• Adept at solving complex problems and communicating with executive stakeholders while maintaining poise in high-visibility enterprise accounts.
• Proven ability to build trust and communicate effectively with various stakeholders. This may include executives, Sales, Product, Support, and Engineering leaders, as well as regular users of our software.
• Experience supporting or working with technical products.
• Bachelor’s degree from a 4-year institution.
• This role requires up to 25% travel.

An ideal candidate also has:

• Experience with Enterprise SaaS (preferred).
• Strong bias for action, the ability to think big, with insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.