Director, US Field Effectiveness & Operations

Company Overview:

Dyne Therapeutics is focused on delivering functional improvement for people living with genetically driven neuromuscular diseases. We are developing therapeutics that target muscle and the central nervous system (CNS) to address the root cause of disease. The company is advancing clinical programs for Duchenne muscular dystrophy (DMD) and myotonic dystrophy type 1 (DM1) as well as a preclinical programs for facioscapulohumeral muscular dystrophy (FSHD) and Pompe disease. At Dyne, we are on a mission to deliver functional improvement for individuals, families and communities. Learn more at https://www.dyne-tx.com/, and follow us on X, LinkedIn and Facebook.

Role Summary

The Director, US Field Effectiveness & Operations is a critical role within the Commercial organization, responsible for driving strategic initiatives and operational excellence to fuel business growth. This individual will build the operational infrastructure for the Key Account Manager (KAM) field force from the ground up, including field analytics and dashboards, territory sizing and alignment, targeting, and the development and execution of field force effectiveness programs.

Primary Responsibilities

Field Effectiveness

• Build field reporting and analytics capabilities from the ground up to support KAM performance and decision-making.
• Partner with field leadership to define KPIs and develop analytics and dashboards to track performance and impact.
• Design and lead a Quarterly Business Review (QBR) process to assess commercial effectiveness and outcomes.
• Spend time in the field to understand Dyne’s operating model and translate insights into practical, field-ready solutions.
• Own KAM performance analytics and execution in support of incentive compensation programs.
• Collaborate with the KAM team to design and implement an account planning tool.
• Develop regional and account-level performance dashboards.
• Recommend and drive enhancements to BI and CRM tools to improve KAM effectiveness.

Field Operations

• Serve as the primary point of contact for the VP, Customer Experience, KAM leadership, and the KAM field team.
• Lead field force sizing and structural planning for upcoming launches and ongoing strategic reviews.
• Establish and maintain territory alignment and adjustment processes.
• Lead account and HCP targeting strategy and analytics in partnership with the Data and Advanced Analytics teams.
• Optimize field enablement tools, materials, and processes to maximize field productivity.

Education and Skills Requirements

• Bachelor’s degree with 10+ years of experience in biotech, pharma, or life sciences.
• 5+ years of experience in field sales, sales leadership, field operations, or consulting roles with deep field operations exposure.
• Proven track record supporting or launching rare disease therapies, preferably in neuromuscular, neurodegenerative, or neurodevelopmental indications.
• Demonstrated ability to build and scale commercial infrastructure, including vendor management.
• Strategic thinker with strong business acumen and a results-oriented mindset.
• Proficiency with commercial technology platforms and data, including CRM, BI tools, Snowflake, Boomi, SP/SIP, and HUB data.
• Excellent written and verbal communication skills, with experience presenting to senior leadership.
• Strong problem-solving skills and ability to operate effectively in a fast-paced, evolving environment.