Director, Strategic Accounts

Garner's Mission

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all.

We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures.

Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale.

About the role:

We are seeking an exceptional Director of Strategic Accounts to join our Revenue team. This role will report to the SVP, Strategic Accounts. The Director, Strategic Accounts will be managing a team of 6-8 that is responsible for retaining and upselling Garner’s Mid-Market clients. You will collaborate with Account Managers on your team to ensure Garner’s most important clients have an excellent experience and achieve the expected results. As a Director, Strategic Accounts, you will manage your team and partner with them so that they become our client’s trusted strategic partner on plan design, bending cost trends and driving plan performance. Through your efforts, you will be responsible for driving improved Net Revenue Retention and other KPIs for your book of business.

Where you will work:

Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ.

What you will do:

• Manage a team high-powered team of Strategic Account Executives that are deployed across business segments
• Own the process to retain and upsell Garner’s clients across all Mid-Market
• Collaborate with Account Management to ensure Garner’s important clients have an excellent experience
• Become our client’s trusted partner on plan design, bending cost trends and driving plan performance
• Work hands on with our most sophisticated clients to resolve strategic problems and ensure Garner is driving value to the employer’s health plan and members
• Collaborate with Product, Data, and technology teams to deliver customized presentations demonstrating the value and ROI of Garner
• Drive improved net revenue retention and other KPIs across Garner’s entire book of business

What you will bring to the team:

• Deep health plan design and benefits knowledge, ideally including experience advising employer clients on benefits strategy and cost performance
• At least ten years of experience in a commercially-oriented account management or sales role in the employee benefits space
• A deep commercial and managerial focus with the desire to be measured and compensated via the results on your team’s business
• Proven results of achieving NRR and upsell targets and building strong, strategic relationships with brokers and Enterprise client leadership
• A desire to work in a fast-paced, rapidly growing startup environment
• The ability to problem solve in ambiguous situations
• Strong communication skills with the ability to articulate a vision
• A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback

This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare.

Compensation Transparency:

The target salary range for this position (inclusive of Base + Commission) is $190,000 - 250,000 annually. This position is also commission eligible. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, flexible spending accounts, Teladoc Health and more.