Director of Site Reliability Engineering (SRE)

About the Role: We are seeking an ambitious and accomplished Director of SRE to join our Cloud Operations leadership team. In this role, you will lead the front-line teams responsible for delivering mission-critical SRE production services. You will be directly accountable for Backblaze's production infrastructure and performance against key SLOs. As a champion of engineering excellence, you'll focus on performance measurement, incident/change management, problem resolution, and process discipline.

What You'll Do

• Lead a globally distributed team of 15+ highly technical teammates providing 24/7 services for SRE.
• Own the single source of truth for the state of production and centrally manage all aspects of incident and change management.
• Maintain a culture of continuous improvement, leveraging operational data to prioritize work across teams.
• Lead and coordinate strategic initiatives to evolve and improve production support, incident/change/asset management.
• Liaise with Vendor Management and Legal to manage critical contract renewal cycles.
• Establish department-level objectives, policies, and procedures, creating OKRs or other measurements.
• Recruit and coach the team to support Backblaze and individual career objectives.
• Manage department budget and collaborate closely with Infrastructure Engineering, Customer Support, and Data Center Operations.

The Right Fit

• 6+ years of management experience, with at least 3 years at the Director level.
• 5+ years of hands-on technical experience in a field related to the team's focus.
• Proven experience in a similar leadership role within the MSP or Infrastructure-as-a-Service industry.
• Significant experience in cloud-scale data center systems and services.
• Significant experience in managing mission-critical operations of complex global infrastructure.
• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Excellent collaboration and communication skills, including building high-performing teams.
• Ability to travel domestically and internationally as needed.

Backblaze Perks

• RSU grants for full-time employees and Annual Company bonus plan.
• Healthcare for family, including dental and vision.
• 401K, ESPP program, and Flexible vacation policy.
• Maternity & paternity leave, and Childcare bonus.
• MacBook Pro for work plus a generous stipend to personalize your workstation.
• Fertility treatment and support, learning & development program, and commuter benefits.