Director, Motor Vehicle Accident (Remote)

Company Overview

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp provides solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. By partnering with clients to supercharge the reimbursement process, EnableComp removes the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management. EnableComp is a multi-year recipient the Top Workplaces award and was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024 and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.

Position Summary

The Director, Motor Vehicle Accident is an integral leader within the Motor Vehicle Accident Department responsible for daily oversight and leadership of teams/clients they are assigned. The Director, Motor Vehicle Accident will provide leadership, supervision and coaching to people leaders as well as manage a team. This position will ensure policies and procedures are fair and consistent across teams, identify areas for training, and will work with supervisors to forecast accurate monthly revenue projections to ensure company goals are met.

Key Responsibilities

• Provide strategic direction and leadership to ensure the team meets client expectations.
• Work with the Revenue Services People Leader to ensure the processes and inventory are in place to hit monthly, quarterly, and annual revenue expectations for the company.
• Support the account managers in building and expanding relationships with clients.
• Maintain a strong knowledge of insurance billing and reimbursement procedures and regulations related to insurance billing and collections.
• Assist in the creation and implementation of new procedures or operational changes.
• Assist with annual goal planning, annual reviews and monthly account reviews of assigned staff.
• Load-balance departmental duties in order to establish the correct allocation of resources and accurate measurement of deliverables and program operational goals.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Improve the business processes for the department through analysis and collaboration.
• Enforce systematic processes in managing client requirements through use of a standardized knowledge base (Client Master Guides, Client Engagement Matrix, etc.)
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
• Perform regular audits and client reviews ensuring EC is delivering all requirements to the satisfaction of the client.
• Assist in developing and implementing plans and goals for the department.
• Work with department management to coordinate and supervise daily operations.
• Manage multiple teams by setting daily, monthly and strategic goals for assigned supervisors/managers.
• Ensure compliance and consistency with regulations and internal policies.
• Monitor attainment of objectives and goals.
• Identify why/when/how to make up variances on best practice metrics, and report variances and action plans to Executive Management on a weekly basis.
• Coordinate the development and execution of special projects as assigned by the Motor Vehicle Accident People Leader.
• Provide superior service to clients by establishing collaborative relationships with intercompany and internal stakeholders across a complex and changing business landscape.
• Maintain a current working knowledge of all related HIPAA regulations and ensures staff compliance to these requirements. This includes updating work processes, system capabilities, and policies and procedures as well as training staff on these requirements.
• Other duties as required.

Requirements and Qualifications

• Bachelor’s Degree preferred.
• 5+ years’ experience in management or supervisory experience with team size of 10+.
• 4+ years’ experience in healthcare setting, information technology company or managed care industry, preferably in the area of Finance/Collections, Business Operations or Revenue Recovery.
• Equivalent combination of education and experience will be considered.
• Strong working knowledge of data analysis and performance metrics using business management software.
• Extensive level of understanding of insurance payer/provider claim processing and subsequent data requirements.
• Must have strong computer proficiency and understand how to use basic office applications, including MS Office (Word, Excel, and Outlook).
• Regular and reliable attendance is required.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Regular and predictable attendance

Special Considerations and Prerequisites

• Strong and professional written and oral communications skills.
• Has worked in a production environment and can meet deadlines.
• Ability to work in a very fast-paced and changing work environment.
• Excellent people skills to interface with multiple internal stakeholders.
• Proven success in obtaining quantifiable results from and setting priorities for direct reports.
• Demonstrated ability to successfully work in a team environment.