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Customer Service 7d ago
Digital Operations Analyst
IndiaFull-time
Not Disclosed
Mid-level
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Job Description
Key Skills Required
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Technical SupportBestseller 🔥
Learn in 42 HoursCustomer SupportBestseller 🔥
Learn in 5 HoursPLMSystems SupportBusiness Analyst
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About the Role: e.l.f. Beauty is looking for a Digital Operations Analyst to take on a technical-functional role responsible for the day-to-day support, stability, and effective use of Product Lifecycle Management (PLM) and adjacent Regulatory and R&D business systems. You will serve as a first line of support and a bridge between business users and technical system owners.
What You'll Do
- Provide daily operational and functional support for PLM and related Regulatory and R&D tools.
- Act as a primary point of contact for system questions, issues, and troubleshooting related to workflows and configurations.
- Support system releases, testing, and validation from a business-process perspective.
- Serve as a liaison between business teams and technical teams, translating business process needs into functional system requirements.
- Document system workflows, compile Dossier & PIF for Regulatory Teams, and assist with ad-hoc reporting.
What You Bring
- Experience in a technical-functional or systems support role for PLM or similar enterprise business systems.
- Strong understanding of business processes across the product lifecycle, preferably in cosmetics, skincare, or regulated consumer products.
- Familiarity with Regulatory, R&D, or compliance-driven workflows.
- Clear, confident communicator with strong analytical and problem-solving skills.
- Ability to work flexible hours to support collaboration with U.S.-based teams.
Benefits
- Competitive pay, benefits, and bonus eligibility (historically 200% of target).
- Equity participation in a high-growth beauty company.
- 100% remote work flexibility within India.
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