Deal Desk Finance Analyst

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

See yourself at Twilio

Join the team as our next Deal Desk Finance Analyst.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the Job

Twilio is looking for a curious, action-oriented Analyst for the Deal Desk Team who lives the Twilio Magic to support our North American Go-to-Market motion. This is an exciting role for an individual to gain and expand a broad spectrum of cross-functional interactions and contribute to non-standard commercial agreements or Order Forms (OF). This role partners closely with Sales, Finance, Legal, and Operations to evaluate, structure, and execute deals in a way that is a “win-win” for both customers and Twilio. The ideal candidate is passionate, dedicated, and able to understand complex problems while providing financially sound, clearly communicated explanations and solutions.

Responsibilities:

• Establish trusted working relationships with Deal Desk team members, Commercial Legal, Billing Operations, Finance and Sales.
• Ensure forward deal momentum while providing excellent customer service to our Sales partners, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter end.
• Help educate, guide, and ensure that the Sales and GTM Operations Team follows the proper internal contracting policies and processes.
• Analyze deal economics for standard and non-standard agreements, including pricing, discounting, term length, usage commitments, and margin impact.
• Partner with Sales to structure commercially sound deals by evaluating tradeoffs across price, term, volume, and risk while aligning with Twilio’s financial guardrails.
• Build and review basic financial models and scenarios to support non-standard deal requests and approval decisions.
• Provide end-to-end quote to signature support for AEs, including: CPQ quote building, pricing and order form approvals assistance, OF creation, Docusign execution and opportunity closure.
• Under supervision of manager or senior team member, collaborate with sales to create non-standard language requests for contracting (order form) in compliance with corporate policies.
• Surface recurring deal patterns, approval exceptions, and operational friction points, and contribute to continuous improvement of deal desk processes and workflows.

Qualifications

Required:

• A Bachelor’s or Associate’s Degree plus minimum 2 years experience in Deal Management, Sales Operations, Sales, Finance, or Business Operations preferably in contracting, procurement, or billing operations. If no degree, a minimum of 4 years relevant experience is required.
• Demonstrated analytical and financial skills, with the ability to assess deal economics and explain financial tradeoffs clearly.
• A diligent, detail oriented skill set, able to work in a fast-paced environment and juggle multiple responsibilities at one time, while remaining extremely organized.
• Self-starter with a “can do” attitude who is comfortable asking questions
• Advanced Excel skills, including financial analysis and scenario modeling.
• High integrity character that aligns with the Twilio Magic

Desired:

• Knowledge and/or experience using online sales and/or document management tools such as Salesforce, Tableau, CLM, and JIRA.

Location:

This role will be a Remote position. Approximately 5% travel is anticipated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. This role is also eligible to participate in Twilio’s equity plan and for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.